Water Irrigation
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This company chooses to use the 2 worst…
This company chooses to use the 2 worst couriers - yodel and Evri. Not only because they are cheapest but they both work to the sellers’ rules not customer needs. This means that whatever issues you have are ignored by all 3 - water irrigation, yodel and Evri. All you get is a standard ‘apology’ and ‘things go wrong sometimes.’ The truth is that both parcel companies DO NOT prioritise next day over 3-5 day when they take on too much business. Unlike pretty much every other delivery company they deliberately have vague tracking. This allows them to decide, day to day whether to deliver your parcel or not and just put up ‘out for delivery’ messages. Why is this a Water Irrigation problem? Because they know this and are happy to take the cost savings even though they get the complaints. Nearly all their customer service issues are on delivery but they clearly figure that it’s still more profitable to go with the cheapest couriers. Cynical - and if you’re one of the unlucky customers then you’ll be in for a long argument.