Water Irrigation
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Let down by lack of phone support and using Evri as the courier
I have ordered from this company many times before and the items I've received have always been of good quality and competitive price. However 8 days ago I ordered £65 of items and paid for next day delivery. I still don't have the items because they are using Evri (aka Hermes) and the package is still in their depot. WaterIrrigation no longer allow you to phone them (I'm sure they used to) so you have to email which can take up to a day for a response each time. In response to my non delivery they shipped another lot of goods, again next day delivery, but wait for it, they used Evri again, and again the package is sitting in the Evri depot 4 days later. My gripe with Water Irrigation is that they are not learning the lesson that other companies have learnt, which is that you cannot run a reliable business if you use Evri as the courier. I would also be reluctant to use them until they return to some sort of telephone or chat support service.