Review summary

Water Irrigation has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PT

Paul Thompson ORDER ID

5 out of 5 stars
Great service and comms. Keen prices and fast delivery.

I experienced great service from this company. Email questions prior to purchase were replied to within 2 hours during their working hours and all questions answered clearly and helpfully. Placed my order on a Friday, parcel turned up Monday morning on their standard delivery option. All items ordered were received in first class condition and their prices are the best I could find online. Very impressed; thank you. 100% recommended from me.

JD

Jonathon Dempsey

1 out of 5 stars
Inefficient, untrustworthy: AVOID THIS COMPANY

AVOID THIS COMPANY. Water Irrigation is the online trading name of Hydrosure Global Limited, based in Telford, Shropshire. They do not have a telephone contact number which automatically raises question marks as to their credibility. Their online system ignored my instant attempt to cancel my order, taking my money. They cancelled the delivery but have still not refunded my money after more than THREE WEEKS! I cancelled my order online as soon as I realised they operated without a facility for direct (telephone) communication - my reluctance to deal with them has now been validated. Other reviews would appear to confirm this company cannot be trusted. NOTE: Usually my Trustpilot reviews are positive!

P

Peter

2 out of 5 stars
Inconsistent, fail to notify when items are out of stock

Inconsistent, have made four orders with them, two have had issues: - one order some times items were missing, I contacted they explained they are out of stock. Doesn’t explain why they didn’t process a refund automatically and/or notify me - one order I paid for next day. It didn’t turn up. Had to contact and again, out of stock. No notification the premium service I paid for wouldn’t be fulfilled, no apology, no attempt to resolve. Avoidable as it was a large order and was held up by one item. Customer service is ok but you have to email and hours are limited. Shame there is a disconnect between fulfilment team and customer services

RN

Rachel Newson

1 out of 5 stars
Be very wary of this company

This company has no phone line! They claim to do customer service by email but they don't respond for days! I'm trade and they got my order wrong so I've had to pull out of a job, reorder my schedule and pay my lads to stand around on site without being able to phone and speak to a person. 5 days later and despite emailing daily I'm no further forward with sorting it out. I've had to buy from another supplier and hope I eventually get a refund.

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All reviews

188 total • Write a review

Showing 101 - 110 of 184 reviews
JD
1 out of 5 stars

DON'T PAY FOR NEXT-DAY DELIVERY.

Don't pay the extra charge for next-day delivery. The courier firm (Hermes) have not delivered my parcel when they should have. As a consumer, PAYING for next day delivery should mean EXACTLY that. Otherwise, refund my money. Not impressed.

Date of experience: December 23, 2021

LT
1 out of 5 stars

Very poor service and communication.

I ordered 13 steel gratings on 2nd Nov. I paid for next day delivery, but they have not arrived. I received the order confirmation, but have heard nothing further from them to say there is a delay or to say they have been dispatched. I have tried contacting the company (no phone number, you can only email!) and nothing. I do not recommend them, it is very frustrating that you cannot speak to someone to resolve. A decent company would at least have a help line.

Date of experience: November 5, 2021

KO
5 out of 5 stars

Totally flawless

I am writing a review because I almost didn’t order from Water Irrigation base on some of the reviews I read here. In the end I was unable to find the items I needed else where so took a chance… I am so glad I did I have placed three separate orders in the past week. Each order was dispatched within 24hrs and received within 72hrs. The items (Geka hose reel plus all the necessary fittings) where well packed and delivered damage free. Communication regarding delivery was perfect. I email their customers service to confirm which bits were needed and had a detailed response within 48hrs. All I can say is my experience with Water Irrigation has been flawless. Thank you team for the excellent service.

Date of experience: October 4, 2021

SD

S D

US

4 out of 5 stars

Delivered the goods, quickly and correctly.

I nearly didn’t place my order because of poor reviews on here. I went ahead with my order on Wednesday, paid standard delivery (3 days) which was well priced at £3.99 - and it is a large order! It arrived on Thursday at 3.50pm, and looks to be complete, and exactly what I ordered. I haven’t given them 5 stars for the following 2 reasons; they emailed me offering free delivery for orders over £75, and there was no way to get this to work, and secondly there is no way to contact them other than web Mail which did not result in a response. So if anything does go wrong I suspect you are likely to be left high and dry, as indicated in other reviews. But full credit to them for getting it right. They actually surpassed my expectations on this occasion, and I will probably buy from them again.

Date of experience: September 16, 2021

GP
5 out of 5 stars

Amazing Service

Ordered hose reel on sunday 12th September pm..Order received Monday 13th September. Superb service kept informed by courier of delivery time.

Date of experience: September 16, 2021

PG
5 out of 5 stars

I placed an order for some ACO grating…

I placed an order for some ACO grating and paid extra for Next Day delivery. They didn’t arrive and thought uh oh! Especially when I then looked on Trustpilot and read all the negative reviews! I contacted them by email and did get a reply with an apology and a refund for the additional delivery cost and the items then arrived all safe and sound - just a couple of days later than planned, but they were exactly what I needed.

Date of experience: September 9, 2021

NB
1 out of 5 stars

Poor customer service

So I ordered a complete irrigation system for my hanging baskets and chose the brown LDPE Pipe to blend in with the brickwork colour. U have been happy with the setup but have consistently had an area in the pipe that has developed a fault. I originally had spare pipe to repair the fault which let returning along the same section of pipe.. when I went back to Water Irrigation they stated it was outside of warranty and would not accept any responsibility. I eventually just bought another roll of pipe! Clearly there was a fault with the original pipe, as out of 50 metres used the split kept returning in the same area. So I had to order 50 metres for a 5 metre repair!!! Their solution was to buy a pressure reducer. Pipe has a split pressure of 9 bar and our system runs at 3 bar…. I even considered taking this to the Small Claims Court as the sale of goods act requires products to last well beyond the manufacturers guarantee, but the costs involved didn’t make this worthwhile. So I reluctantly purchased from water irrigation but will not buy from them again! Very poor customer service!

Date of experience: August 25, 2021

IV
1 out of 5 stars

I payed for 3 items received 1

I payed for 3 items, received only 1. I am unable to contact them to solve the issue and next week I have to install the purchased items for a client. Basically, in urgent situations they are useless. They are letting me down. I have to react fast and order from somewhere else. Unreliable to make business with.

Date of experience: August 19, 2021

pg
1 out of 5 stars

badly let down by short inaccurate descriptions

Overall some useful products and a good site but so badly let down by short inaccurate descriptions and videos which leads to repeated ordering mistakes. The site makes no mention of which things work with which and of course it is too late to return things once they have been tried.

Date of experience: August 19, 2021

pi
1 out of 5 stars

DO NOT PURCHASE FROM THIS COMPANY!

I purchased an expensive solar-powered water irrigation system which basically doesn't work (it won't charge) and I wrote to the company to request an exchange or refund and they haven't responded to me. This was 3 weeks ago now. I have written to their customer support email address several times with no response. There is no telephone number to be able to talk to anyone at the company about this. I would definitely NOT recommend this company. I think that companies that sell products online should be legally obliged to provide a contact telephone number and also a response time. I am happy to provide evidence if required.

Date of experience: August 18, 2021

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