Water Irrigation
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Poor customer service
So I ordered a complete irrigation system for my hanging baskets and chose the brown LDPE Pipe to blend in with the brickwork colour. U have been happy with the setup but have consistently had an area in the pipe that has developed a fault. I originally had spare pipe to repair the fault which let returning along the same section of pipe.. when I went back to Water Irrigation they stated it was outside of warranty and would not accept any responsibility. I eventually just bought another roll of pipe! Clearly there was a fault with the original pipe, as out of 50 metres used the split kept returning in the same area. So I had to order 50 metres for a 5 metre repair!!! Their solution was to buy a pressure reducer. Pipe has a split pressure of 9 bar and our system runs at 3 bar…. I even considered taking this to the Small Claims Court as the sale of goods act requires products to last well beyond the manufacturers guarantee, but the costs involved didn’t make this worthwhile. So I reluctantly purchased from water irrigation but will not buy from them again! Very poor customer service!