Quick call back and no messing
Quick call back and no messing. great service, thanks
4.3
Great
100 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Water Plus receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Incompetent Billing
This company is shambolic when it comes to billing. They have been told about a change to the bill payer 3 times (all through there specified methods) they are now threatening court action to the wrong parties. They don't know what they are doing. Please do not use them.
The worst company that I have dealt…
The worst company that I have dealt with in my life they just don’t listen to you, all they are interested in is keep sending bills for amounts that are not owing as I still pay my bills to Severn Trent water . It is now getting to harassment as I have proved that Severn Trent ported the wrong account over and they still keep sending bills.
I called in to provide meter reads for…
I called in to provide meter reads for my company and Paula was really amiable; helping to resolve any queries and concerns I had.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.water-plus.co.uk
All reviews
100 total • Write a review
Showing 21 - 30 of 96 reviews
MB
Overcharging and no responses
Took longer than expected to switch over to these guys and then they started taking monthly direct debits at twice the agreed contract rate. They got the company name and company address wrong too. The first time I emailed them I was informed that they could not find our contract! Have had no response to subsequent emails sent to them with copy of the contract. Looks like I am left with no alternative but to cancel the direct debit to see if that initiates a response.
Date of experience: June 26, 2025
AO
Burst Water Claim
We had a water burst in December and after a lot of toing and froing with WaterPlus they came up trumps!
Date of experience: June 26, 2025
RA
Dear water plus
Dear water plus. Customer Service Team, I am writing to express my dissatisfaction with a recent customer service experience. I had an interaction with one of your representatives named Vishala, and unfortunately, it was extremely disappointing. During our 45-minute call, Vishala was rude, unhelpful, and made the conversation unnecessarily stressful. Instead of providing solutions, her responses added to my frustration. To make matters worse, the call was abruptly disconnected without any resolution. I later spoke with another representative who was able to resolve my issue in just five minutes—this highlights the fact that the problem was not complex, but rather mishandled. I kindly urge you to provide further training to Vishala on effective communication and customer service etiquette. No customer should have to go through such an unpleasant experience when seeking help. Thank you for taking the time to address this matter. Sincerely, Rajasekar
Date of experience: June 25, 2025
E
EJ
US
Fantastic service
We have had quite a few problems resolving issues over the last few weeks at our business and have had to speak to lots of different people.Jordan picked up my call today and was absolutely fabulous. He kept me on the phone on a conference call as he called all different departments and companies to get the issue resolved. Wonderful service. He is an asset to your company
Date of experience: June 24, 2025
FN
Nick on the customer service was…
Nick on the customer service was phenomenal he helped me out 100% And I was very happy with his service absolute fantastic He was the best
Date of experience: June 24, 2025
AH
Extremely helpful with setting up my…
Extremely helpful with setting up my new account , exceptional customer service. Very very happy
Date of experience: June 24, 2025
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