Review summary

Water Plus receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Quick call back and no messing

Quick call back and no messing. great service, thanks

Incompetent Billing

This company is shambolic when it comes to billing. They have been told about a change to the bill payer 3 times (all through there specified methods) they are now threatening court action to the wrong parties. They don't know what they are doing. Please do not use them.

The worst company that I have dealt…

The worst company that I have dealt with in my life they just don’t listen to you, all they are interested in is keep sending bills for amounts that are not owing as I still pay my bills to Severn Trent water . It is now getting to harassment as I have proved that Severn Trent ported the wrong account over and they still keep sending bills.

F
I called in to provide meter reads for…

I called in to provide meter reads for my company and Paula was really amiable; helping to resolve any queries and concerns I had.

Company details

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All reviews

100 total β€’ Write a review

Showing 31 - 40 of 96 reviews
Dl
1 out of 5 stars

Absolutely disgusting company and…

Absolutely disgusting company and service . As has been said many times by people , customers are harassed by letters , staff either ignore requests or tell lies and never call back when saying they will, they seem to have a policy to wear you down ! I can honestly say in forty five years of business I have NEVER met such an incompetent bunch of people and company in my life. Heed my warning DO NOT USE WATER PLUS you will regret it .

Date of experience: June 24, 2025

S
5 out of 5 stars

Helpful, Professional, Polite, Knowledgeable Problem-Solver

The agent I spoke to was super helpful. She managed to resolve all the issues and take down all the information needed. She was polite, professional, knowledgeable and kept me in the loop all the way through the process.

Date of experience: June 24, 2025

SD
5 out of 5 stars

Ikenna brilliant

Had a very complex issue regarding a change of tenancy. Ikenna was brilliant, patient and stayed on past opening hours to ensure the issue was fully resolved! WaterPlus website is very easy to navigate, prices are competitive. Overall a very good utilities supplier compared to the others.

Date of experience: June 23, 2025

mm
5 out of 5 stars

Excellent clear and concise

Excellent clear and concise. Helped with two problems. Very happy

Date of experience: June 23, 2025

GJ
5 out of 5 stars

excelllant help from representee

I found your representee Rik excellent in his advice and manner and I would like to thank him and your company for being understanding in this situation with our water bill and helping us resolve the problem in a mutually acceptable way.

Date of experience: June 23, 2025

pj
5 out of 5 stars

Excellent service thank you

Excellent service thank you

Date of experience: June 23, 2025

RS
5 out of 5 stars

Great service

Great service

Date of experience: June 20, 2025

S

Sam

US

5 out of 5 stars

Nick was very helpful

Nick was very helpful

Date of experience: June 20, 2025

L
5 out of 5 stars

Paula was extremely attentive &…

Paula was extremely attentive & friendly. She was able to answer all my questions & advise me accordingly

Date of experience: June 20, 2025

J
5 out of 5 stars

Grateful for Remaz’s Help During a Difficult Transition

We recently experienced a challenging situation when the management of our apartment block was transferred from the previous company to a new one. Unfortunately, the outgoing management company refused to provide any utilities information, which left us in a very difficult position. Remaz, from the Sheffield Office, stepped in and immediately took ownership of the issue. From our first interaction, she was professional, approachable, and clearly very knowledgeable. She took the time to understand the background, gathered all the relevant details, and worked tirelessly to resolve the problem as quickly as possible. Thanks to her persistence and expertise, we were finally able to get the information we needed and move forward. Her calm and friendly manner made the whole process far less stressful, and we truly felt like she was on our side every step of the way. We’re incredibly grateful for her support and can confidently say that Remaz is a real asset to her team. Thank you again!

Date of experience: June 20, 2025

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