Quick call back and no messing
Quick call back and no messing. great service, thanks
4.3
Great
100 reviews
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💬Hasn't replied to negative reviews
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Review summary
Water Plus receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Incompetent Billing
This company is shambolic when it comes to billing. They have been told about a change to the bill payer 3 times (all through there specified methods) they are now threatening court action to the wrong parties. They don't know what they are doing. Please do not use them.
The worst company that I have dealt…
The worst company that I have dealt with in my life they just don’t listen to you, all they are interested in is keep sending bills for amounts that are not owing as I still pay my bills to Severn Trent water . It is now getting to harassment as I have proved that Severn Trent ported the wrong account over and they still keep sending bills.
I called in to provide meter reads for…
I called in to provide meter reads for my company and Paula was really amiable; helping to resolve any queries and concerns I had.
Company details
Information provided by various external sources
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Contact info
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Website
www.water-plus.co.uk
All reviews
100 total • Write a review
Showing 91 - 96 of 96 reviews
A
Adrian
US
Impossible to deal with
We run a business and own a small property that is let as serviced offices and virtual offices. We pay water rates to United Utilities and Everflow. Water Plus randomly started opening numerous accounts for both ourselves and our tenants, even those who do not actually occupy the property. We now have 20 to 30 separate Water Plus accounts for our one small property. It’s a joke. After endless phone calls we got nowhere just the usual “are you able to make a payment today”. We have since complained to the Ombudsman and intend to take Legal Action against Water Plus for harassment.
Date of experience: June 3, 2025
Kh
I had a phone call with remaz today to…
I had a phone call with remaz today to querie an extremely large estimated bill and I cannot thank her enough for the efficiency she gave me and her time. She went through absolutely everything and there was nothing that was too much for her with what she could help me with. Thank you remaz for your kindness patience and your professionalism, such wonderful customer service and water plus are very lucky to have such a great employee Regards Kelly Hilton
Date of experience: June 3, 2025
LH
Very helpful and professional
Very helpful and professional. Made the contact renewal simple.
Date of experience: June 2, 2025
SN
A Sick company that can't cope with…
A Sick company that can't cope with straightforward everyday management of the charges they demand.Absolutley useless . Unfortunately I've been stuck with these for over 10 years and they are USELESS.I notice they reply with please send a email to their complaint department which I have done today . Obviously if they resolve/even answer I will update.
Date of experience: June 1, 2025
DW
Thank you to Bethany in sales
We would like to thank Bethany for sorting out our new contract with Waterplus, our previous supplier for our business water services had made everything so difficult, but Waterplus (Bethany) seem so organised and efficient, and have kept in touch all the way through. We hope it will continue!
Date of experience: May 31, 2025
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