Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Brilliant service with expert and efficient delivery straight to your door. I was really impressed how close they managed to do this from our drive so we didnt have far to go to unload the pallets. Absolutely first class with polite and friendly driver's everytime. Nothing is too much trouble. Highly recommended. Thank you so much.
Date of experience: October 17, 2022
So frustrating to have a builders merchant round the corner that have good stock and customer service but I can't use them because their prices are so high! As an example a bag of sand nearly 30% more expensive then my normal supplier
Date of experience: October 17, 2022
We have just moved to the area and have used the delivery service twice on both occasions the ordering has been straight forward and delivery service excellent, we have made a few purchases in store and have received friendly and polite service from the guy working in the yard to the staff on the till. Keep up the good work guys, thank you.
Date of experience: October 15, 2022
Andy the driver was absolutely fantastic. Tight access and wanted goods in aspecific place but nothing was a problem. Brilliant driver
Date of experience: October 14, 2022
Had some issues with a product which wasn't up to the expectations I had. So wanted to leave a review for the product, but couldnt' figure out how to do this. So I wrote to Travis Perkins Customer Service. With my question about the review, but also the issue about the product. They responded in less than hour (WOW!), asking for more information (Order number, pictures, local branch) but also how I can write an review. This was Wednesday last week. This Morning, Monday, an email from the local branch manager, offering a free big bag delivery delivery and 2 hours later their driver reversed onto the parking area. I know the driver from the first delivery, back then already showing some skills in handling the bags as it was over the fence, close to a lamppost into a tight spot. This time the spot was even tighter and he managed brilliantly. I can't fault the service and speed, neither of the Customer Service office, nor the local branch (Dingwall).
Date of experience: October 10, 2022
Good prices and quick delivery. Easy to order online. Got a telephone call almost straight away to let me know about delivery. Delivery very organised and efficient.
Date of experience: October 5, 2022
