Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Always have nice people outside helping you.
Date of experience: September 20, 2022
Ordered decking paint online on Travis Perkins site. Straightforward, no problems and item was there ready next day for collection.
Date of experience: September 17, 2022
US
I work in the Scottish Borders and I have to say that I deal with lots of companies in my work but Travis Perkins Newtown st Boswell is by far the best I have dealt with over the last few years. The team there are very helpful kind and supportive. They always go the extra mile to help my business and it’s daily needs. Many thank to roddey Ian Martin John davey Kyle and the rest of the branch team
Date of experience: September 13, 2022
US
Southampton hire shop, terrible service, phoned them up in the morning to hire acrow props, told I would need to come over with a driving licence to hire them, inconvenient but not a major problem. Arrive at branch, "oh yeah we haven't got any", you'll have to go to another branch.......really helpful guys, really helpful......, no checking with them that they've got them in stock or anything remotely customer focused. You know what I will go elsewhere but not Travis Perkins.
Date of experience: September 13, 2022
US
Really irritates me when you buy something from a retailer and it becomes faulty. You take the item back for repair (which should have been under guarantee.........but of course, they wheedle out of). You hear nothing for a couple weeks until you phone them expecting it to be ready for collection, only to be told nothing has been done except the quote for the repair and "would I like to proceed". Well of course, I have been without my item for a couple weeks already and don't want to waste more time going elsewhere. Two or three weeks later, I get a call telling me the item is ready. I go in to take collection and they then say they didn't include the VAT when they quoted the repair cost. I feel robbed of 20%.
Date of experience: September 12, 2022