Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Gregory was most helpful and incredibly friendly. Highly recommend using this vendor.
Date of experience: April 15, 2025
Couldn't be more happier with the level of customer service from these guys, from reporting an IT issue, which was sorted literally in minutes including the call from their support team to helping me save money with my order. It's been an absolute pleasure dealing with them to the point that I've opened an account with them for even better savings, what's not to like about that? 👍
Date of experience: April 14, 2025
Andy nice from Wolverhampton depot
Date of experience: April 12, 2025
Travis perkins Bury , what can say staff amazing friendly always happy. Ben the manager is fantastic knowledgeable, never shys away from helping. The office staff are incredible always looking to help no matter what. Products always in and if not will always try to get what is needed . What a salubrious branch to deal with .
Date of experience: April 11, 2025
Travis radcliffe I go in alot and the staff behind the counter are great and the lads in the yard are fantastic great people work there
Date of experience: April 11, 2025
NEVER USING AGAIN Absolutely pointless Delivered 4 ton bags of 10mm shingle in a pyramid across my driveway entrance instead of 8ft to the right in a valid parking space, didn't want to reposition truck, couldn't deliver a turd correctly. Jobs Worth, Arrogant, Unpleasant and many other very unpleasant phrases
Date of experience: April 10, 2025
US
Three members of staff available while I stood waiting for service at the till. One on the phone was obviously busy. The other two ignored me completely, though they had seen me come in. I presume this is because I am FEMALE. I eventually gave up and left as it was humiliating to be ignored, which I presume was their intention. I knew exactly what I wanted (brick acid) and it would have taken minutes to serve me. Zero stars Travis Perkins. Woburn Green location.
Date of experience: April 10, 2025
US
Blocked into our long narrow cul-de-sac in Eastbourne at 8am this morning by a large Travis Perkins deliver lorry. I explained to the driver my daughter needed to get her car out to go to work at which he promised to move his vehicle after unloading the first pallet. He didn't & just proceeded to unload the whole delivery. As a result I had to drive my daughter to work 10 mins late. Appreciate deliveries here are difficult but this guy just didn't give a s**t. Thank you Hayley for your reply. I am glad you have taken this seriously - as of 5.30pm yesterday I was still ticking as I had to drive back across town in rush hour traffic to collect aforementioned daughter from work! Give me a couple more days & I'll probably feel able to remove this negative review of your company. Regards, Al.
Date of experience: April 7, 2025
