Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
I had a fantastic experience at the Travis Perkins Vauxhall branch. Greg was incredibly helpful-nothing was too much trouble, and he really went the extra mile to assist me. Kelly was also brilliant, offering expert advice and making sure I had everything I needed. Both Greg and Kelly were so knowledgeable and friendly, which made the whole process smooth and stress-free. Highly recommend this branch for their outstanding customer service!
Date of experience: May 2, 2025
Neanderthal staff. Never answer the phone! I called 20 times to get to speak to someone who also seemed like a clueless neanderthal irritated at having to answer the phone. When I was in the store I called again to visually see what happens when a customer calls and they all just let the phone ring out without answering 😮 Generally the staff are lazy incompetent and of the lowest I.Q. Unbelievable.
Date of experience: April 29, 2025
This is for Travis in Vauxhall Gregory treaded not only well but with a big smile. 😃 that set me up for the day he was more than helpful as always and as always a pleasure to work with Respect as always 🙏✊🌟🌟🌟🌟🌟
Date of experience: April 28, 2025
Yet again a botched delivery. A previous delivery put in wrong place despite instruction. This time text at 810 saying be with you 1030-1230 so go out to do a few things they appear at 835/840 and dump it in wrong place, useless
Date of experience: April 24, 2025
Easter Friday delivery just when i needed it, realy appreciate the extra mile from Kirk placing blocks exactly as required Thanks to all the team at the Newquay branch
Date of experience: April 19, 2025
Ordered two bulk bags of the same stones, received two different products! This mix-up has made my garden look uneven.
Date of experience: April 18, 2025
I am not the greatest with my understanding of practical issues. I found Ben most supportive, understanding and patient. I have since had my friend conclude the project and Ben played significant role in helping me purchase the appropriate materials .
Date of experience: April 18, 2025
Visited the Fishponds branch today to purchase some glass beading. I was attended to by Tim, what a pure gentleman, caring, polite and friendly, an asset to TP. Top guy, many thanks.
Date of experience: April 16, 2025
I use Travis Perkins Bulwell (Nottingham) on a regular basis and find the service is always spot on. Most recently, I had a delivery from Darren – as always, professional, friendly, and right on time. Really helpful at unloading materials where they need to be and a pleasure to deal with. In the branch, Jai looked after me – efficient, knowledgeable about materials/products and makes every visit quick and easy. Great team, consistently excellent service. Highly recommend.
Date of experience: April 15, 2025
US
Andy from Travis Perkins Wolverhampton was great. He managed to get his wagon right outside our back garden even though access was really, really tight. Most delivery companies would have just looked and said no way but he came, had a look and said he would try his best to get the delivery as close as he could which is exactly what he did Really nice guy, very helpful as well.
Date of experience: April 15, 2025
