Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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US
Jodie and the team are fantastic, I am an absolute novice in this game trying to renovate a house but Jodie has gone above and beyond, all I do is give her lists of items and she’s sorts it, what else could I ask for, this is the gainsborough branch
Date of experience: November 1, 2023
Yet again 100% commitments from the staff at Felixstowe branch Fast friendly service from a great bunch of staff
Date of experience: November 1, 2023
Absolutely disgraceful service from the Montrose branch had to contact them on day of delivery to check I was actually getting my order was told was the last drop which was fine waited in all day 4.30pm message received order on way 5.20pm no delivery and updated message saying order cancelled no contact from them whatsoever I’m absolutely disgusted and will be making a formal complaint do not recommend at all
Date of experience: October 31, 2023
Shocking service more trust in a bank robber than the branch manager of Newark TP think his name is Colin
Date of experience: October 31, 2023
Not happy at all the driver was miserable and left my items in front of my door also left their heavy pallet and said we don't take it back?
Date of experience: October 31, 2023
Can’t no fault the service from Travis Perkins in Cwmdu Swansea. Whenever I go in there everyone is always happy and so helpful, I’m a complete novice dIY’er and they always give me sound advice or if they can’t help, they tell me places to go to get the specific help I need. All the guys are so lovely.
Date of experience: October 21, 2023
US
Flawless service from Ryan the branch manager at Travis Perkins Bridgewater. I called at lunchtime today to order some gravel and it was delivered within 1 1/2 hours of ordering. He couldn't have been more helpful, professional or made the process any easier. Due to narrow part of our driveway deliveries in larger vehicles can be a challenge, but Mike delivered the gravel with ease. He went above and beyond with his service and dropped the gravel over the hole. Mike couldn't have been more helpful or professional. I couldn't recommend this branch more highly and will definitely be using them again in the future.
Date of experience: October 20, 2023
Ordered via website, received email confirmation, all good. Order didn’t arrive and there was no other communication to advise what the hold up was. Chased by phone. Item sold by tool station and apparently there is no tracking for items sold by them. The rep had to send an email to them for an update. Nothing further heard so chased again. Turns out item is out of stock even though the website said it was in stock. No pro activity from Travis P on this and it’s back to the Stone Age with the customer unable to track progress of order. Requested a refund. Have purchased elsewhere online without any issues. This time the order can be tracked with updates sent via email. Much better.
Date of experience: October 20, 2023
Good lads and Lass but never open @7.30 always at least 10 mins late the reason I go to pollockshaws branch instead .Always open on time
Date of experience: October 20, 2023
