Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
They didn't come on the delivery date I had agreed, causing me to lose an afternoons paid work rushing to get to another clients house!
Date of experience: March 31, 2024
Let down by communication and deliveries. No communication on a delivery scheduled for today, order placed three days ago and nothing whatsoever from my local branch. Having spent a lot of money over the years I now have equipment on hire stood doing nothing because of the lack of communication. Travis Perkins certainly isn't the cheapest merchants by far and prices seem to vary in store depending on who serves. I would recommend using other merchants going forward.
Date of experience: March 30, 2024
Thank you Chris @ Tamworth for all your help yesterday in helping us make sure we had the right stuff, in the right quantities for our project
Date of experience: March 29, 2024
The staff were friendly, quick and gave great advice, as well as helping me load my purchases into my vehicle. The prices were also competitive. Thanks
Date of experience: March 29, 2024
US
I’m so impressed. One of our items arrived unfortunately damaged, customer service arranged for it to be collected and replaced asap the next working day as the depo had already closed. When I say asap, it had been already been collected and replaced by the time I got out of bed the next morning. Quality of the timber was also A+.
Date of experience: March 29, 2024
Ordered 2 x (overpriced) 600L of topsoil for delivery Saturday, simply because a confirmed Saturday delivery slot was available. Now we're told the delivery wont be until Tuesday at the earliest, but we can collect it if we want... Not quite sure how we're expected to collect nearly 1.5 tonne ourselves.
Date of experience: March 28, 2024
Great experience, had a call after online booking to confirm delivery. Delivery arrived today (on arranged day) from Minworth by Andy, although it couldn't be delivered quite were I wanted it (due to long prefront drive/cars in way) which I complete understand. Great service would recommend. The on day texts were great too.
Date of experience: March 27, 2024
US
Travis Perkins - Aintree I just wanted to leave a positive review for this firm because it’s deserved, 100%. I have recently been dealing with Graeme from the hire dept and I want to share my experience (as often people are very quick to moan but never comment on when something is good). Graeme’s customer service skills are impeccable. He is professional, responsive and understands what’s required to make a business stand out from its competitors. In the last few years I feel we have lost our customer service, this is not the case with Graeme at Travis Perkins. Definitely my go-to company from now on. If you work in this industry, you need to model this outstanding service… Thank you.
Date of experience: March 27, 2024
James did a great job sourcing materials at the best price . Delivered on time as promised.👍
Date of experience: March 23, 2024
US
Paced an order with long Eaton depot for a bulk bag of stone, chippings, found customer service at the front desk, not the best, staff seemed a bit flippant about things at times, etc, spoke to the manager there Who assured me I would have my delivery on the following Tuesday, and also assured me that if he could get it on he would get it on on Monday instead, I did get the delivery put on on the Monday, so I would give them a thumbs up for that, but was then told by their office that there driver cannot get the wagon down the driveway, Which I was very annoyed about as I’d been in the office and showed them a picture of the driveway. Whilst the driver was there and they stated they would have no problem doing this, I was then told I would have to wait till Friday so they could bring it on a forklift instead, the reason for the extra days wait I was given is that the forklift was being repaired, I would add that this was a little bit unacceptable, as I find it hard to believe that a large company, like this only has one forklift,?!, on a slightly more positive note, the delivery was delivered on the Friday as stated, and the person deliveringIt was very polite and helpful. which should’ve been the case on my first experience purchasing the Product , cannot guarantee I’ll be purchasing from these again due to this,
Date of experience: March 22, 2024
