Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
I would definitely recommend this company as reliable and trustworthy. I ordered a large amount of garden sleepers on the Sunday and paid online. By 7 am next day my plans had changed so I had to cancel the order. While I was in the process of sending a cancellation email my phone rang and it was my local TP branch (Durham) contacting me to arrange delivery. I explained my situation and the young lady was very polite and told me it was not a problem and a refund would be initiated immediately which I received within a couple of days. I ordered a different product a few weeks later and this was arranged and delivered without problem within 3 days. Fantastic service and many thanks from a happy customer
Date of experience: March 22, 2024
Good morning sorry for my email but I’m little bit upset! I’m applied for your HGV class 2 role (advertising) which is still on Indeed . Next day I had a reply which saying my relevant experience is not enough for that role and someone else who have more experience will have a chance which is okay with me but how Travis Perkins office workers made any decisions like this without any interview or driving assessment? how you can know how much experience I have with my 21 years old Hgv license which made on 2002 without points and accidents! I’m drove 32 t 4 wheel drive hooklift lorry in London city centre without any issues, and many many more different trucks and many many different jobs since 2002 , I was driver in Army from my Cohntry as well ! I’m already worked busier and more complicated jobs in my life especially in nights as well , I have D category ( bus ) licence as well and lastly I’m 42 years old with half life Hgv experience because I’m already was driver in EU from 2002 so thank you very much for the chance ! Maximum only problem is I’m European but don’t say about my experiences not enough for that role … thank you
Date of experience: March 21, 2024
Went in for a 9” roller but ended up buying a few other bits and pieces. Staff were very helpful
Date of experience: March 20, 2024
Placed an order online, went to collect it at ten past four and the shutters are across with a tiny sign "closed early due to staff shortage" Waste of my time. Get some more staff you clowns. Or at least let your customers know. Update : It was the Long Eaton depot. Well, another failed attempt to collect my order today. Received an email this morning saying order ready to collect, closing time on the email states "17:00" - went again at ten past 4 and surprise surprise they are closed again with the same crappy note on the gates "closed early due to staff shortage" !!! Fortunately we have a Wickes opening in Long Eaton on Friday so I wont be wasting anymore of my time with TP.
Date of experience: March 19, 2024
Been using Travis for a number of years and they have always been professional and very competitive with their prices and deliveries are very reliable.
Date of experience: March 19, 2024
The staff were good but the quality of the topsoil is horrendous I couldn't use it. The stuff I did use is like hard compacted dirty sand completely lacking in nutrients, even weeds can't get their roots into it, it has little bits of glass, and now I'm stuck with one of those giant bags taking up my driveway with no idea how I'm going to get rid of it,😢 I've already tried giving it away to my neighbours for free. One man appeared with a bucket, but left without any as it wasn't like garden soil. I wasn't expecting compost but this is not something you want, be careful and check their topsoil on delivery.
Date of experience: March 18, 2024
Always helpful staff friendly
Date of experience: March 16, 2024
I wanted to comment on the fantastic service that I received at the TAMWORTH branch of TP. I always thought TP would be expensive and limited in what they can offer - I was totally wrong. Chris (branch manager) and his team were amazing. He carefully reviewed all the products and did me incredible deals price wise. The service was above and beyond what I expected, faultless. PLEASE GIVE THE TAMWORTH BRANCH ago, see what they can do for you, and I found if they can't help you they'll provide details of another company that will. My thanks go out to Chris and his team for providing an above and beyond service
Date of experience: March 15, 2024
