Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Had two separate deliveries over the last couple of weeks and very happy with both. Popped in to the Minworth branch and was helped out by Cole with my order. Both delivery drivers Andy and Chris were great on both occasions and were very helpful in dropping the delivery to the right spot. 10/10.
Date of experience: May 31, 2024
Order never arrived. No phonecall from customer service to let me know. Had to cancel the order.
Date of experience: May 31, 2024
US
Helpful friendly staff in Bracknell who gave good advice on which product to use . I was asked by warehouse staff what my project was what was correct timber and sheets of board were appropriate. Chris made sure I had everything I needed and pointed out items I had missed which would help - DPC . In the office Christina was helpful Christina and showed me where items were and answered all my questions and genuinely wanted to help me . Christina asked another member of staff to give technical assistance and it was great that everyone was so friendly and gave me their time . I will be definitely back again soon for more supplies knowing I will get great service.
Date of experience: May 31, 2024
US
Contacted there Kettering road Northampton branch to hire a resin mixer spoke to ADAM who was going to get back to me about availability (no call) phoned twice and left messages with other colleagues still no phone call . Common curtesy would have been nice even to tell me a mixer was not available very bad customer service
Date of experience: May 29, 2024
Ordered 25 sleepers for a Saturday delivery. Store called me couple of days before to check I intended Saturday delivery, driver on time as scheduled. Lifted the whole lot of sleepers over my six foot fence by crane with great skill and precision placing the shipment where I asked to the inch. Will feel confident to buy more landscaping stuff from them.
Date of experience: May 25, 2024
Excellent service as usual from both office staff & Yards men . Lorry Driver Les on time with his delivery & very helpful . Craig.
Date of experience: May 25, 2024
Super helpful and friendly guy. Smooth delivery👍🏽👍🏽
Date of experience: May 23, 2024
US
Genuine shout out to Tosh, a delivery driver at the Fishponds branch. Incredible skill and precision reversing the truck into position and operating the Crane to drop off a ton bag of ballast and pallet of cement in exactly the right spot. Brilliant to watch him at work and made my job so much easier preparing for the patio build.
Date of experience: May 22, 2024
