Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Great service from driver andy from minworth would recomend to you and anyone Emmanuel
Date of experience: May 22, 2024
US
All the people working at the Weybridge Branch have been absolute diamonds to us. Hayden in particular has gone above and beyond to help us get the right materials for our boat fit out project. Excellent quality materials and good value from people who really care about what they do.
Date of experience: May 21, 2024
US
After two unsuccessful visits to local suppliers, I was recommended to visit this TP branch. Though my intended purchases were relatively small, both Alex and Jordan were extremely helpful and found the items I needed for my kitchen build. It was Jordan and Alex's professional knowledge and friendly advice that will ensure that I will return and recommend this TP branch.
Date of experience: May 16, 2024
Not sure which charm school the staff were trained at! the Loughborough branch un helpful product knowledge poor no chance of seeing anything through until the end because of no personal responsibility skills
Date of experience: May 14, 2024
Teignmouth Branch Mark amazing service from this delivery driver. Compelled me to leave this review. We live in a difficult location to access with a crane truck and he achieved delivery of goods needing craning off the truck in the pouring rain without any fuss. Amazing service. Mark was really stupendous!
Date of experience: May 14, 2024
US
Stockport - Shaw Heath branch. Fantastic customer service. The staff are very friendly and attentive. I cannot fault my experience with this branch. The delivery arrived on time and placed with care. I wish there were more companies that are trained in providing a great customer experience.
Date of experience: May 13, 2024
US
Birkenhead head branch. What can we say, what an absolutely brilliant, helpful & friendly group of staff work here. We went in to inquire about sleepers for the garden, and every single member of staff were amazingly helpful. Graham stands out particularly as he dealt with us, and deserves a medal for customer care and friendliness, advising us on materials etc and then delivering our order to our home. Graham went above & beyond to be helpful, what a real genuine guy, & a pleasure to have met, if only more companies had people like him, the world would be a better place. Will be useing and recommending your company, in particular your Birkenhead head branch. Many thanks Roz &Phil
Date of experience: May 13, 2024
Andy from Travis Perkins Erdington, what a fantastic chap friendly gave me a text message before drop off and a pleasure to deal with. Staff in store are always happy to help and friendly. Thanks all.
Date of experience: May 11, 2024
US
Ordered my top soil on Wednesday and it was delivered this morning. Was called on the Wednesday by a very polite gentleman confirming my order. This morning I was given a time slot for delivery and it was well within that 2 hour slot. The delivery drivers were lovely. Polite and very helpful. Offered them a wee tip but they politely declined and stated they are just doing their job. Cannot recommend this company enough. A* from order to delivery.
Date of experience: May 10, 2024
