Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Delivered on time drivers friendly and helpful and no damaged goods
Date of experience: June 10, 2024
Porth branch Excellent service from knowledge friendly staff, work around my last minute request and delivered! Will use again, Ryan and Jake, definitely showing the way forward in customer service
Date of experience: June 8, 2024
US
Visited the Epsom branch and was immediately met by staff member in the yard who not only guided me to what I needed but discussed my project and gave me plenty of hints and tips. As an occasional DIY’er there input was really helpful. I also made a purchase in the shop and the customer service staff were equally as helpful and polite. A really positive experience. Thank you!
Date of experience: June 8, 2024
Well done lads at the Tunbridge Wells North Industrial Farm depot. Dan and co V helpful. Good delivery times, friendly service, good quality stock, very decent prices for my latest order. No complaints from me.
Date of experience: June 7, 2024
I made an enquiry regarding a Drill to be told they were all out, I said when will one be available. HE REPLIED HOW LONGS A PIECE OF STRING, Not the first time customer service has been a bit ropey in the Stratford upon Avon Branch I think some Training may be required.
Date of experience: June 7, 2024
Wattstown Travis Perkins - Superb customer service. Put an order in on Tuesday after Bank Holiday and had delivery on Wednesday morning. Glen the delivery guy was brilliant. So accommodating by dropping load as close to house as possible. Will always use these guys as service is always first class!
Date of experience: June 4, 2024
I asked for a quote for Ibstock Arundel Yellow bricks. I winced at the cost and after much button pressing the quote was for £1650 per thousand plus VAT. I thought that was eye wateringly expensive - and down the road another trade outlet gave me a quote. Same brick, same manufacturer - not a matched brick but the exact same thing. £538 per thousand plus VAT. How can any company justify blatant profiteering like this? My advice - go somewhere where they don't triple the price! 10% more expensive maybe - but triple!!!! **UPDATE** Thanks for the response - but what you have suggested as a fix doesn't cut it I'm afraid. It demonstrates a culture where you take advantage of people walking in off the street with silly prices. It's not the only time it's happened - and particularly badly with you. I used to get good prices at my local branch without an account because they knew me. Wander off to another branch on a job and they look at the "take the p" price list because they don't. That should tell you that your pricing policy is exploitative. I'm sorry if you can't see it, but unless or until you can value people bringing you cash money then I'll continue to get better value elsewhere. Anywhere!
Date of experience: June 2, 2024
Dan, Rees, Josh and Chris at your Nailsea depot are brilliant, always helpful and prepared to go that extra mile to assist. The yard is really well organised and prices are competitive. My favourite builder's merchant!
Date of experience: June 1, 2024
US
I am using Travis Perkins in Ruabon to buy the majority of the materials for my double story extention. The guys in yard are quick so very little time is lost waiting for a forklift. Sue and the manager Kev have helped me massively and I would 100% recommend you use them for your building materials.
Date of experience: June 1, 2024
US
Ordered online for delivery, expected contact from Fleet prior to delivery as per the order confirmation. No contact whatsoever. Items left on the driveway, we only noticed when looking out the window that delivery had taken place. Ordered 4 items, 3 of them are not what we ordered, sizes and quality different from order and no communication to explain possibly why this is. With their lack of customer service/care to do the basics - communicate and get things right I can't be bothered to contact them to enquire why the items differ from the order. Will not use Fleet Travis Perkins again nor recommend
Date of experience: May 31, 2024
