Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
US
Very helpful and polite person on the desk. When having a delivery its great to have a text message 30 minutes before expected delivery. Very polite and helpful delivery driver, always considerate when on our property and always takes away any loose plastic or ties.
Date of experience: June 15, 2024
I did a project in Birmingham and used their Kingswinford branch who invariably delivered the next day. It was a first class delivery service. It has been a different story since using using their Monmouth branch. I have placed a number of internet orderers over the past 12 months and not one has arrived on the delivery date selected on the internet or even the day after, with some sound insulation over a week late. This week, I placed an order on Thursday and selected the Saturday delivery they offered on their web page only to receive a phone call an hour later from the branch to say they don't have drivers for Saturday deliveries and are booked up until the following Tuesday, so I had to cancel the order and obtain the materials elsewhere. It was a complete waste of my time. Travis Perkins should not offer delivery dates on their web page if they know, or should know, that their Monmouth branch cannot achive them.
Date of experience: June 14, 2024
Had a timber delivery this week from Kidwelly branch - driver went above and beyond to deliver up some steps for me. Thank you!
Date of experience: June 14, 2024
andy the beard was very helpful
Date of experience: June 14, 2024
Sarah Pewsey is so efficient, friendly, knowledgeable and helpful, I find ordering from Travis Perkins straightforward and easy!
Date of experience: June 12, 2024
Sensible person on sales. Paid for it. It arrived when they said. All good.
Date of experience: June 12, 2024
US
I have been robbed by this company I bought 50 bags of k rendering ivory all the bags have come out different colour it's cost me arm and a leg the plaster had to take them out again I have rang few times the branch staff keeps telling me its not our fault when I ask I want to speak to manager he even won't come on the phone keeps avoiding me I must have rang them so many times I have all the pictures of the color k rendering is not cheap there have robbed my hard working money I'm gutted with this company absolutely terrible service don't buy rendering stuff from there I still have to pay my plaster all my materials have gone to waste I need this company to look into this it's about 1300 pounds of materials I bought from them
Date of experience: June 11, 2024
Excellent service ordering a bulk bag of stones. Online order seamless, contact from Keighley depot excellent also delivery notification and timings perfect. John delivered them right onto the area of garden prepared! Thank you
Date of experience: June 11, 2024
US
Where do i start. Sent an enquiry to Swadlincote branch. Prices came back then came payment. Wont take card on phone/BACS payments take 3/4 days to process. Every other BACS we makes is in supplier account within 20 mins. Then tried to pass me off to another branch. In end went to Huws gray who take payments on line and by phone as do all other merchants. Shame lost a £7k order
Date of experience: June 11, 2024
Popped into the Stowmarket branch this morning to pick up an urgently-needed length of decking planking. It was too long to fit in my car but no problem, the gentleman in the yard cut it down for me. Nothing special here, but the staff were great and couldn't have been more helpful. Good stuff!
Date of experience: June 10, 2024
