Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Staff are very helpful, polite and friendly A good range of quality products.
Date of experience: June 25, 2024
Very responsive, great communication from Chris price and the team at Travis Perkins in Bridgend.
Date of experience: June 25, 2024
Just as I thought: I get pointed to the wrong product by your employee and TP takes no responsibility. That’s fine. There are plenty other places with integrity. So. I go into TP for help. I don’t know much about paint etc. I ask the guy where his cheapest brilliant white is. He points to a section and I pick up what I assume is correct. I bring it directly to him and pay. Turns out I took plain white. It doesn’t match. I ring and he blames me for picking up the wrong paint. Well, maybe get up off your ass and actually help your customers as opposed to sitting behind your register pointing at things across the shop!!! AND he saw what I got and didn’t mention it. Or probably even take notice. He says it’s non refundable. I mean - are you f-ing serious? Unbelievable treatment of a paying customer who needed help. Never again.
Date of experience: June 22, 2024
Knowing the staff and their response to me.
Date of experience: June 22, 2024
Order delivered on time by Andy from Wolverhampton. Great service and very helpful! Thanks!
Date of experience: June 20, 2024
Order of materials from Stapleford, Cambs., depot. Excellent materials and price. Very helpful when ordering materials and good notification of delivery times on day of delivery. Delivery couldn't have been better. Many thanks.
Date of experience: June 19, 2024
Great service. Ordered from my local branch (Sheffield, Crystal Peaks), ordered online which was easier than I thought it would be, next day I received a call from a lovely lady to organise the delivery. Driver Neil was lovely and very professional and he placed the items right where we asked him to. I will definitely order form them again.
Date of experience: June 18, 2024
My local branch in swanage all staff are always very polite and very helpful. Adam the branch manager is always very helpful I order all my bathroom sanitary supplies from him. Prices are all very good.
Date of experience: June 16, 2024
