Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
It’s not often I take the trouble to write a review however on this occasion after another positive visit I feel I must. I’ve spent most of my working life in and out of builders merchants across the south and I have never come across one as helpful and as organised as Travis Perkins (staines). The frontline team in the yard Carl, James and max are so friendly and eager to assist nothing seems to be a problem for them. Things seem to happen at speed which is so important to me, time spent in a merchants is time not being on site which is critical to the running of my business and so costly when time is lost. Thank you Travis Perkins Staines and keep up the great work as you are putting your competitors to shame.
Date of experience: September 11, 2024
Excellent service from the Wolverhampton depot, had multiple deliveries which are always delivered on time by Andy who goes above and beyond to make sure they're dropped where you want them.
Date of experience: September 11, 2024
Harry very very helpful at Wellingborough branch
Date of experience: September 8, 2024
Immediate responses; informative; helpful; email communication; transparent pricing; good stock
Date of experience: September 8, 2024
Prices aren't too bad, but they do have a tendency to overcharge on some aggregates. Convenient though compared to other suppliers
Date of experience: September 5, 2024
Received a bulk bag of pea shingle. Cost £82.50 + delivery. Bulk bag arrived and queried with driver as not the same as website picture. Driver informed that this is the only pea shingle sold by Travis perkins. Disappointed as material does not look like pea shingle more like small off cuts of gravel. Be very careful when ordering and website pictures are incorrect.
Date of experience: September 4, 2024
I am using Travis Perkins to buy the majority of the materials for my double story extension. Super helpful and friendly guy. Smooth delivery👍🏽👍🏽.
Date of experience: September 4, 2024
Placed an order at the Amersham branch , delivery arrived this morning , left without delivering because of cable above ( very high). We have had all kinds of deliveries done from other building suppliers without any issues. When I called the branch ( where East use to be) , I was told it is not possible to deliver because their driver told them so & they looked it up on Google maps??? For the record the same company delivered before to the same address without problem. Useless people the ones I dealt with . Will never use this merchant supplier any more
Date of experience: September 2, 2024
From ordering to delivery was brilliant, staff were so friendly, delivery was smooth and effortless bearing in mind we needed the items over a high wall.( No huffing and puffing ) can’t recommend Travis Perkins Weston super mare enough . Great job guys
Date of experience: August 30, 2024
