Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Thanks to Harleen what could have been a headache was handled with ease. Her dedication to customer service is truly commendable and she's a credit to Travel Trolley team.I highly recommend reaching out to Harleen for any travel-related assistance you might need she will go above and beyond to help!
CAUTION: Malicious website. Flight bookings are unreliable. Not at all satisfied with the customer service. Never ever booking any flight through them.
Norman called re our booking. He dealt with both my husband and I in a conference call. He Patiently explained about a better flight time. Gave an overview on what actions will be done. And kept in touch with us when he said he would. Lastly for Norman Happy Birthday for next month
A shout out to Mr Tanveer of Travel Trolley who helped me with name correction on a booking. Handled professionally and with speed. Was very polite, reassuring and helpful throughout.
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www.traveltrolley.co.uk1,000 total • Write a review
Thank you . Staff are so nice. Experts know how to solve issues quickly
Date of experience: January 17, 2025
Very helpful and understanding. Many thanks to Rachit, much appreciated.
Date of experience: January 17, 2025
I wish there was an option to give no stars as I had the worst experience in booking a flight with Travel trolley. I heard of this company, but never used them. The feedback was very positive. I booked a flight to Thiruvananthapuram from LHR via Travel trolley. I had an email confirmation and the payment was taken. I was looking for this trip as I had the tickets for a very good price. The next day I had a call from Travel trolley customer service saying they cannot issue the ticket as the flight I booked is not bookable. Offered me tickets on Air India, which I refused due to previous bad experience. Travel trolley refunded me but the irony is that I managed to book my flight on the same flight using another company. Not sure why it was not bookable by Travel trolley. I had to pay an extra 200GBP, but it was hassle free. Never expected this from Travel trolley and not going to use them anymore.
Date of experience: January 15, 2025
I will never book with this agency anymore. I booked a flight ticket and there was a little mistake on my last name. I contacted the agency tk amend the last name however, they informed me, that the airline does not allow them to amend the name. While I spoke to Airfrance, they were happy to amend the name as I am a frequent flyer, however, they were unable as only the agency can do so. But the agency are refusing to amend my name ans the only option they are giving me is a policy refund of £135 out a total price of £961.64. I am extremely disappointed. Spelling errors do happen, I have read previous reviews about this agency where people have had same issues as me and they have solved the problem but in my case, it's total opposite.
Date of experience: January 14, 2025
Had a great interaction and humble response
Date of experience: January 12, 2025
Very helpful and informative customer service by Danny. Thank you for helping me with the last minute changes.
Date of experience: January 10, 2025
Kunal help me with booking my flight from heathrow airport to Delhi at very convenient price thank you mate
Date of experience: January 10, 2025
