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I will never book with this agency…
I will never book with this agency anymore. I booked a flight ticket and there was a little mistake on my last name. I contacted the agency tk amend the last name however, they informed me, that the airline does not allow them to amend the name. While I spoke to Airfrance, they were happy to amend the name as I am a frequent flyer, however, they were unable as only the agency can do so. But the agency are refusing to amend my name ans the only option they are giving me is a policy refund of £135 out a total price of £961.64. I am extremely disappointed. Spelling errors do happen, I have read previous reviews about this agency where people have had same issues as me and they have solved the problem but in my case, it's total opposite.