Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Thanks to Harleen what could have been a headache was handled with ease. Her dedication to customer service is truly commendable and she's a credit to Travel Trolley team.I highly recommend reaching out to Harleen for any travel-related assistance you might need she will go above and beyond to help!
CAUTION: Malicious website. Flight bookings are unreliable. Not at all satisfied with the customer service. Never ever booking any flight through them.
Norman called re our booking. He dealt with both my husband and I in a conference call. He Patiently explained about a better flight time. Gave an overview on what actions will be done. And kept in touch with us when he said he would. Lastly for Norman Happy Birthday for next month
A shout out to Mr Tanveer of Travel Trolley who helped me with name correction on a booking. Handled professionally and with speed. Was very polite, reassuring and helpful throughout.
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www.traveltrolley.co.uk1,000 total • Write a review
Anthony is very nice person help us highly recommend this company
Date of experience: January 28, 2025
US
Highly recommend this company. I booked 2 tickets via this travel trolly and after payments done within 20mints I have received my tickets. Customer service was really good. Andy was served me and he was very professional and guided to do all booking online. If anything wrong he was on the line and help me.i am really happy with there service. 😊
Date of experience: January 27, 2025
Rajan was great help over the phone today! Invoice 5348881
Date of experience: January 24, 2025
I needed to change my flight details and spoke to Norman who guided me through my options in a very friendly, processional and informative manner. The process took a minimal of time and I received all of the information by email immediately and made payment for the changes easily through the online portal. I can thoroughly recommend Travel Trolley and Norman was a great advert for the company.
Date of experience: January 23, 2025
US
I had a very pleasant experience at Travel Trolley especially the service provided by Rachit. He was very patient and discussed various options with me and helped me to choose one suitable for my needs. He was very professional, kind and prompt. I had used the service in the past and I will definitely look forward to use in the future. Once thank you Rachit for your help.
Date of experience: January 23, 2025
US
I was directed to Travel Trolley from Google Flights with a fare much lower than the competition. I booked online and my card was charged, but only when I received the immediate confirmation in my email was it made clear that the fare was not guaranteed and that it could take up to 48 hours to confirm. I waited 3 hours and then called as my flight was the next day. Travel Trolley checked and said they couldn't honour the original fare but offered an alternative which cost more than the others I'd seen with competitors when booking. I then cancelled the booking and they say my card will be refunded in a number of days. It seems Travel Trolley just lure customers in with cheap but fake fares and then try to sell the same fares as everyone else once they have you on the hook. This approach lacks integrity and is totally unfair to the consumer. I am reporting my experience to Trading Standards.
Date of experience: January 22, 2025
I had great support too resecdule my fliight
Date of experience: January 21, 2025
Took my money upon booking, then wrote two days later and said BA’s airfare had increased so they cancelled my booking. The refund would take 48 business hours to process (four calendar days due to intervening weekend). I called the call centre and they would not assist finding another airfare. Non-existent customer service.
Date of experience: January 17, 2025
