Travel Trolley
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Deceitful process
I was directed to Travel Trolley from Google Flights with a fare much lower than the competition. I booked online and my card was charged, but only when I received the immediate confirmation in my email was it made clear that the fare was not guaranteed and that it could take up to 48 hours to confirm. I waited 3 hours and then called as my flight was the next day. Travel Trolley checked and said they couldn't honour the original fare but offered an alternative which cost more than the others I'd seen with competitors when booking. I then cancelled the booking and they say my card will be refunded in a number of days. It seems Travel Trolley just lure customers in with cheap but fake fares and then try to sell the same fares as everyone else once they have you on the hook. This approach lacks integrity and is totally unfair to the consumer. I am reporting my experience to Trading Standards.