Matthew Shaw

Matthew Shaw

Member since Invalid Date
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1 out of 5 stars
Average rating

Reviews by Matthew Shaw

TR

Travel Trolley

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1 out of 5 stars

Cancelled booking when flight price increased

Took my money upon booking, then wrote two days later and said BA’s airfare had increased so they cancelled my booking. The refund would take 48 business hours to process (four calendar days due to intervening weekend). I called the call centre and they would not assist finding another airfare. Non-existent customer service.