Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Thanks to Harleen what could have been a headache was handled with ease. Her dedication to customer service is truly commendable and she's a credit to Travel Trolley team.I highly recommend reaching out to Harleen for any travel-related assistance you might need she will go above and beyond to help!
CAUTION: Malicious website. Flight bookings are unreliable. Not at all satisfied with the customer service. Never ever booking any flight through them.
Norman called re our booking. He dealt with both my husband and I in a conference call. He Patiently explained about a better flight time. Gave an overview on what actions will be done. And kept in touch with us when he said he would. Lastly for Norman Happy Birthday for next month
A shout out to Mr Tanveer of Travel Trolley who helped me with name correction on a booking. Handled professionally and with speed. Was very polite, reassuring and helpful throughout.
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www.traveltrolley.co.uk1,000 total • Write a review
Danny was very helpful and professional in his approach. He did a fantastic job and got us the best price possible.
Date of experience: February 6, 2025
Biggest scammers of all time they will take your money never issue u ticket or any confirmation email then after few days tell you prices gone up u either pay or take refund they doing this with everyone to make more money from people take them to court everyone do the same and complain about their scamm
Date of experience: February 6, 2025
I was a bit skeptical at first after seeing a few 1 star reviews, but the amazing deal convinced me to give it a go, and I’m so glad I did! Even though they mentioned a 48 hour window for confirmation, I received my e-ticket within minutes. I double checked the booking reference with the airline, and everything was perfectly in place! The only small downside was that the deal originally showed 40kg baggage, but the e-ticket shows 30kg. However, it wasn’t a big issue for me. The process was smooth, quick, and hassle free. Huge thanks for the excellent service. I’ll definitely be booking with them again! Highly recommended!
Date of experience: February 5, 2025
US
Booked tickets for me and my husband in June for a wedding next week in Goa. 2 days ago I received an email to say to contact them regarding some changes. When I rang back I got the shock of my life when I was told that part of my journey flight (Mumbai-Goa) was cancelled and that they can put me on another flight with a 10 hour halt in between or I can get a full refund. I had paid extra when booking tickets for a 2 hour halt so wasn't happy to wait 10 hours and also missing part of the wedding festivities. I implored Taylor, who I spoke to, to please get me on an earlier flight if possible and was told I have to pay £75 each for an earlier flight through no fault of mine. Taylor's attitude was "take it or leave it" as only 5 seats are left and if i don't make a decision immediately those tickets will be gone as well. I refused to pay extra as its no fault of mine and have decided to go with the 10 hour halt. Its a con to get more money from the customers. If they can put me on a later flight at no cost, so why can't they give me earlier flight at no cost? PLEASE BE AWARE BEFORE BOOKING WITH TRAVEL TROLLEY. ABSOLUTE SHAMBLES. NO CARE FOR THE CUSTOMERS AT ALL. Travel trolley is part of Southall travel who I was a regular customer for many years and never had any problem but please avoid them altogether.
Date of experience: February 5, 2025
Excellent customer service provided in a humble and a polite way by Robin.He sort out queries very promptly and efficiently. 100/100
Date of experience: February 2, 2025
Awful company Awful customer service. Had a flight change by the airline. This was communicated to travel Trolley by the airline. Travel Trolley didn't inform me. They agreed to refund the return flight. It's now been over 6 months with Travel Trolley now repeating the same automated response to every email. Never book via this company Update 09.02.25 Travel Trolley have responded noting that the refund has been issued which is true. However it would seem that the urgency to do this very conveniently coincided with my review on trust pilot. Prior to this there would be periods of 6-8 weeks without any communication what so ever. This has been going on since early JULY 2024. 7 months! I would still urge anyone never to book via Travel Trolley.
Date of experience: February 2, 2025
US
These guys must be deleting bad reviews! This is my second time being scammed by this company (my fault for going back). Whilst they state that the booking isnt confirmed until you are issues with your E tickets (after you have paid in full) they do not inform you that they have not been able to process your booking in a timely fashion. It was only after i called them did i find out that they could not honor the tickets i paid for as pricers had increased. Had i known this in a timely manner i would have gone elsewhere before prices had increased even further. It was only when i called that i instatigated the refundf process. So they take your money, find out that the tickets they advertised are not available, then you have to call to find this out and also try and get your money back! What is this business model? #Scam
Date of experience: February 1, 2025
I would like to take a moment to express my sincere appreciation for the exceptional support provided by Morris in assisting with an airline booking. His dedication and expertise were truly commendable, ensuring that I was able to secure tickets that were not only cost-effective but also flexible to meet my travel needs. Morris demonstrated remarkable patience and a customer-first approach, going above and beyond to find the best possible options. His commitment to customer delight was evident throughout the process, making the entire experience smooth and hassle-free. It is rare to come across such dedication, and I genuinely appreciate his efforts. Please pass on my gratitude to Morris, and I hope his outstanding service continues to be recognized within your team. I look forward to booking with Travel Trolley again in the future.
Date of experience: January 31, 2025
US
My experience with Travel Trolley has been nothing short of exceptional, thanks to their outstanding team leader Norman. His professionalism and dedication to customer service were truly remarkable. Norman handled my inquiry with great expertise and attention to detail, making the entire process smooth and hassle-free. What stood out most was Norman's ability to understand my needs and provide tailored solutions. His friendly yet professional approach made me feel valued as a customer, and he went above and beyond to ensure my complete satisfaction. Based on this excellent service, I would definitely choose Travel Trolley for my future travel arrangements.
Date of experience: January 29, 2025
Booked an ticket as they were showing relatively cheaper price than their competators. Booked it and paid on friday, the following wednesday they call and tell me that the prices have changed and gone up by £198. I have to either pay the increment or ask for a refund, I decided to ask for a refund but am told that I have to wait 5 working days as the refund request will be registered in 48 hrs and then another 72 hrs to process the refund. I get it the airline price is dynamic but how can you advertise for a price x and ask for additional amount after taking payment from customers? Ps, I called the airline directly and they offered the exact same flight for £80 cheaper than what I initially paid. I feel angry and scammed, as I dont have the money to buy the ticket that I desperately need.
Date of experience: January 29, 2025
