Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
Company details
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Contact info
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Website
www.thornleygroves.co.uk
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
EA
Big thanks to Maisie Widdas who was out…
Big thanks to Maisie Widdas who was out letting agent! She was very helpful throughout her time as our agent, and even more helpful when we were moving out. Very responsive and incredibly helpful in dealing with the return of our deposit. Dealing with letting Agency's can be dicey, but you'll be in good hands with Maisie!
Date of experience: April 30, 2025
I
Ian
US
Very poor online maintenance service
Very poor online maintenance service. Reported an issue with their online maintenance service at 6.33pm regarding a problem with front door barrel that will not open the door when I try to turn the key with the main entrance door to the building to my rental flat. I've been locked outside the building since I reported this issue 6.33pm and now it's 9.45pm. No contact has been made with me regarding this urgent issue. I'm a diabetic and because I can't enter my rental flat, I had to go to A and E at my local hospital to receive urgently medication for my diabetes. Someone is not doing there job properly! Why don't you have an maintenance telephone number for reporting maintenance, repair issues? Obviously you don't care that your tenants can't enter their flat!
Date of experience: April 29, 2025
DP
Difficult Tenancy situation handled professionally by Chloe Jewel
After a difficult and very frustrating start with Thornley Groves our account was taken over by Chloe Jewel. From then on things became much more positive and finally reached a mutually satisfactory conclusion. Chloe was very friendly, understanding and professional in every respect. If you get a choice of who to deal with I'd say pick Chloe!
Date of experience: April 28, 2025
MH
Nothing wrong with quality of service
Nothing wrong with quality of service. I had a good experience. I had to leave due to other reasons,. Maisie was very helpful. Thanks.
Date of experience: April 25, 2025
bm
Viewing with Kelly
Kelly was great on our viewing very relaxed and informative.
Date of experience: April 22, 2025
MO
Kelly McDermott was really helpful and…
Kelly McDermott was really helpful and attentive during a recent viewing
Date of experience: April 22, 2025
GK
Great experience
Great experience with Kelly, she was very friendly and knowledgeable about both the properties and areas we viewed
Date of experience: April 19, 2025
B
Bee
US
Fed up with poor service
Recently switched to another agent. Found the last few years the level of service has been poor. In the end I got sick of them making mistakes and arguing the toss with them and took my business elsewhere. Have been happy with new agent since making the switch and probably should have done it sooner. Not sure if the issue was with the wider management or the actual Property Manager, but either way I lost trust in them and left.
Date of experience: April 19, 2025
KW
Karen W
US
Maisie Widdas
Maisie Widdas is my property manager at Thornley Groves. She has always been very responsive and efficient when issues have arisen. She obtained quotes quickly for works that needed doing and arranged for them to be carried out by contractors in liaison with the tenants. She is friendly and helpful. I would definitely recommend Maisie.
Date of experience: April 13, 2025
EA
Excellent service from Thornley Groves
Excellent service from Thornley Groves, Fallowfield in finding tenants for our property. Particularly from Jess who from our initial phone call to finding the lovely group of tenants was superb, but also special mention to Nina whose communication skills were excellent. She kept us informed both by email and phone to update every step of the way, whilst obviously also doing a lot behind the scenes to ensure the students had completed all their paperwork and monies owed very quickly. Looking forward to continuing to work with them both going forwards! Thank you!
Date of experience: April 11, 2025
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