Thornley Groves Estate Agents
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Very poor online maintenance service
Very poor online maintenance service. Reported an issue with their online maintenance service at 6.33pm regarding a problem with front door barrel that will not open the door when I try to turn the key with the main entrance door to the building to my rental flat. I've been locked outside the building since I reported this issue 6.33pm and now it's 9.45pm. No contact has been made with me regarding this urgent issue. I'm a diabetic and because I can't enter my rental flat, I had to go to A and E at my local hospital to receive urgently medication for my diabetes. Someone is not doing there job properly! Why don't you have an maintenance telephone number for reporting maintenance, repair issues? Obviously you don't care that your tenants can't enter their flat!