Lois was so informative and friendly
Lois was so informative and friendly, really gave us a good insight to the property and the market. Thank you.
4.1
Great
1,000 reviews
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Review summary
Thornley Groves Estate Agents receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Kelly McDermott is the perfect host…
Kelly McDermott is the perfect host agent showing us round. All the communications beforehand very good too. Thank you Thornley Groves for providing an most efficient service so far.
Lois McGuinness
Lois McGuinness was incredibly informative and helpful as we explored the house. She explained the entire process clearly and helped deepened my understanding of getting a mortgage as a first time buyer. I felt comfortable to ask any questions and was content with her informative answers! Looking forward to continue working with her :)
Very professional and responsive when…
Very professional and responsive when arranging and managing our rental property. Really quick to sort out repairs too when we first moved in.
Company details
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Contact info
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Website
www.thornleygroves.co.uk
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
NZ
Had a viewing with Karen Filson
Had a viewing with Karen Filson, who was really informative during the viewing and answered all our questions.
Date of experience: April 10, 2025
sy
The staff is friendly though some…
The staff is friendly though some questions might not have good answers at site during the viewing. Such as the actual size of the flat.
Date of experience: April 9, 2025
CH
Disappointing management of my rental property
This review is in relation to my rental property managed by Thornley Grove. Initially, Thornley Grove showed promise and professionalism when trying to secure my business. However, this quickly declined once I signed on. After only a couple of months, I was passed from one agent to another without any communication or explanation. I was never informed when someone left or when a new agent was assigned to my property. The lack of continuity made it incredibly difficult to manage the tenancy, and I found their service to be disjointed and reactive rather than proactive. For a service I was paying for, I expected far better. Overall, a very underwhelming experience – at best a 2 out of 5. I would not recommend Thornley Grove based on my time with them.
Date of experience: April 7, 2025
OH
Estate Agent has let themselves into…
Estate Agent has let themselves into our apartment without our consent! We were sleeping and heard the door go which we asked them to leave, they then rejected leaving and insisted on coming back in 5 minutes, called up about the issue to be told i would hear back from senior management (which we never heard from). Have valuables in our apartment and also a place we feel should be our home, we DID NOT CONFIRM or agree to a viewing to take place on that day. After having no contact from the estate agents regarding the issue AT ALL. I received a call from a colleague Rabia regarding another viewing, i then recieved a rude attitude after confirming we wont be in and dont want a viewing today if we are not in, after last time!
Date of experience: April 4, 2025
AK
Anna K
US
Maisie Widdas, the best ⭐️
Me and my partner have recently moved into an apartment in Manchester. This is our first home together and Maisie has made it so easy! When we moved in we noticed a lot of issues and we reported it to Maisie. She called me and explained she’d spoke with the landlord and that they were arranging works and quotes and set some really reasonable expectations. It’s only been 2 weeks and we have already gotten everything done! She explained how to report issues in the future and it’s a great system! She even went the extra mile to recommend some nice places to visit in Manchester as we are from Liverpool! Maisie’s amazing and we are so glad she is there as our property manager! Thanks so much Maisie!!
Date of experience: April 3, 2025
HA
Great Service
I have been with you since you took over from H4U When Maisie Widdas took over as Manager of my 2 properties; I note a significant change. Been kept up to date with what's going on. Gets back to me in good time when I left a message. Happy with Thornley Groves but she has taken my satisfaction to another level !!! Great asset to the company
Date of experience: April 3, 2025
JV
Our property manager at Thornley Groves…
Our property manager at Thornley Groves has recently changed to Maisie Widdas. We are extremely pleased with the way she has handled our property since she took over. We have had a number of issues with the tenants, which she has dealt with competently, offering good advice each time.
Date of experience: April 3, 2025
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