Importants Frais de douane a rajouter
Importants Frais de douane a rajouter , "prix tout compris" mensonger Quant aux montre , le suivi le trompe pas: expédition depuis la Chine directement! Une belle arnaque a fuir
1.8
Poor
48 reviews
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💬Hasn't replied to negative reviews
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Review summary
Earnshaw Watches has room for improvement based on customer feedback. Customers particularly appreciate quality and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Love my Earnshaw watches
I have many Earnshaw watches and I’ve never had a problem with one. The company did send me the wrong watch once and they paid for the return shipping and sent me a replacement. I absolutely love their watches.
Disappointing Shopping Experience with Thomas Earnshaw
My experience with Thomas Earnshaw has been frustrating. Despite purchasing from a Eurozone country and seeing the price listed in euros, I was never informed that I would have to pay additional duties and taxes to receive my order. After completing the purchase, FedEx notified me that I had to pay an additional charge of approximately 30% of the order price in import fees. This was not clearly disclosed during the checkout process, which I find to be an unacceptable lack of transparency. If you are ordering from the Eurozone, be aware that you may face unexpected costs just to receive your package. A disappointing experience that makes me reconsider ever buying from this store again.
This is good app
This is good app
Company details
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Website
www.thomas-earnshaw.com
All reviews
48 total • Write a review
Showing 21 - 30 of 44 reviews
AA
I have just purchased the Raleigh watch…
I have just purchased the Raleigh watch very impressed solid amazing time peace top markes Was purchased at Argos great price also
Date of experience: May 6, 2023
MS
Thomas Earnshaw watches have no…
Thomas Earnshaw watches have no affiliation to Thomas Earnshaw the English watchmaker The watches are made in China using the most basic materials In my opinion it should be against the law to use Earnshaw's name and brand on these cheap and badly made Chinese imports
Date of experience: February 24, 2023
SC
Shocking service and communication
Ordered a watch on December 26th and by January 7th still had not received order confirmation or postage confirmation. Only once I contacted Thomas Earnshaw via messenger as I could not find a direct email did they get back to me with shipping information (two days later). I still have not received the item and the shipping information shows the item arriving at the Wearhouse then attempting to be delivered 3 days in a row, which was not the case as I was home all three alleged delivery attempts and did not receive my item or a note to say a delivery had been attempted. The item then sat at the FedEx facility for 10 days before being returned to sender. I have had no further communication from Thomas Earnshaw despite sending multiple messages. Shocking delivery service and communication.
Date of experience: January 22, 2023
BP
The watch was a gift
The watch was a gift. Looked great, self winding, see through case, really nice. Watch started gaining time, contacted customer service and promptly after conducting a test, arranged to send watch to Hong Kong for replacement. Great I got a replacement. Within weeks, and I hadn't worn it a lot during that time, I went to pull crown out to change the time, only issue was I couldn't get the crown out. I tried over a few hours, every time scared I would damage the gift I was given. Gave it one more try, and guess what came out, the crown and the pin attached to it. Bugger! Pushed the crown back in. Watch still works only issue is I have to start wearing it at the time it last stopped on. That's ok, shouldn't have been that hard if you ask me. Contacted support and long story short, I have to return it to Hong Kong (again), they'll look at it and if it's under warranty, they'll replace or fix. If it's not a warranty issue they'll send me a quote. The watch is still under warranty..... I won't be sending it back, I'll wear it at the time shown and let it self wind. Not sure I would offer these watches as a gift. No watch should have this many issues and not having someone in Australia makes it more difficult. Guess I could take to a watchmaker.
Date of experience: January 20, 2023
j
jacquart
US
FRAIS DE TAXE A PAYER EN CADEAU !!!
FRAIS DE TAXE A PAYER EN CADEAU !!! j'ai acheté une montre chez Thomas Earnshaw d'origine anglaise et hors union européenne,donc a la livraison 40 euros de taxe a payer en plus sans que cela ne soit indiqué sur leur site lors de la commande. Méfiez vous de ce site qui triche sur les prix en indiquant pas qu'il y a la taxe a payer a la livraison.
Date of experience: January 6, 2023
pr
Dont Buy a watch from Thomas Earnshaw
I had to leave 1 star as I wouldnt be able to leave a message without. I am very disappointed with the customer service from Thomas Earnshaw. I have a 2 year warranty on the watch I purchased after a year I had problem with the watch gaining time, I contacted the company support team who were very quick to react and advised I contact their repair centre (Mistal) I did this and did get good service from this company unfortunately my watch was never fixed, now 7 months later and 4 times the watch was sent back for fixing I have a watch that now gains between 1 and 2 hours a day, I have emailed Thomas Earnshaw advising how I have worked with them to solve my problem however this has not been achieved and I have requested a new watch as mine is not fit for purpose, I have been informed that as I have had the watch over a year they will not replace it so the 2 year warranty dosent mean a thing! I would suggest avoiding buying a watch from this company. very very poor warranty service.
Date of experience: January 5, 2023
JL
Absolutely poor watch build quality
Absolutely poor watch build quality, mine was delivered losing 10 minutes per day and 6 months later would not manually adjust. Model 8011. Have to send in for service. This is the bill. RETURN SHIPPING LABELS WATCH #1: EARNSHAW 8011 SHIPPING CARRIER: FEDEX SERVICE CLASS: INTERNATIONAL ECONOMY INTERNATIONAL SHIPPING FEE: $50.00 EVALUATION FEE AND DOMESTIC RETURN SHIPPING: $38.00 COST TO INSURE: $1.0 SIGNATURE IS REQUIRED On top of this repair is not guaranteed. Spend your money elsewhere.
Date of experience: November 6, 2022
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