Importants Frais de douane a rajouter
Importants Frais de douane a rajouter , "prix tout compris" mensonger Quant aux montre , le suivi le trompe pas: expédition depuis la Chine directement! Une belle arnaque a fuir
1.8
Poor
48 reviews
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💬Hasn't replied to negative reviews
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Review summary
Earnshaw Watches has room for improvement based on customer feedback. Customers particularly appreciate quality and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Love my Earnshaw watches
I have many Earnshaw watches and I’ve never had a problem with one. The company did send me the wrong watch once and they paid for the return shipping and sent me a replacement. I absolutely love their watches.
Disappointing Shopping Experience with Thomas Earnshaw
My experience with Thomas Earnshaw has been frustrating. Despite purchasing from a Eurozone country and seeing the price listed in euros, I was never informed that I would have to pay additional duties and taxes to receive my order. After completing the purchase, FedEx notified me that I had to pay an additional charge of approximately 30% of the order price in import fees. This was not clearly disclosed during the checkout process, which I find to be an unacceptable lack of transparency. If you are ordering from the Eurozone, be aware that you may face unexpected costs just to receive your package. A disappointing experience that makes me reconsider ever buying from this store again.
This is good app
This is good app
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.thomas-earnshaw.com
All reviews
48 total • Write a review
Showing 11 - 20 of 44 reviews
JG
If I could leave zero stars I would.
If I could leave zero star I would. I have a Bessemer watch that the rubber strap fell apart. Thomas Earnshaw does not even sell a replacement strap for their own watch. I’m totally willing to pay $100 for a strap and I can’t. It’s a specific shape at the pin so now the $500 watch is garbage. Absolute bs. DON’T EVER BUY THEIR WATCHES!!!
Date of experience: January 5, 2024
PJ
Malhonnête sur les prix
Attention car les prix indiqués ne contiennent pas les frais de douanes. Bilan achat de 240 euros je viens de recevoir une facture à payer de 81 euros en plus pour douanes et tva.....envoyée un mois après par le transporteur ....Très mécontente
Date of experience: January 3, 2024
G
Gi
US
I bought 2 watches
I bought 2 watches. One of them not even worn was not working at all. The second passed +2 years later. What do you expect from a watch which you can buy looking and working the same like the watches on aliexpress. Thomas E. support did not show any flexibilty and the repairing company Mistral made an offer to repair the watches for almost like the same price like a new one. Not recommended! Plus fake reviews on their site
Date of experience: October 26, 2023
FD
Description trompeuse
Description trompeuse, du coup demande de retour. C’est entièrement à notre charge et vers Hong-Kong ! Inadmissible, produit non-conforme et on doit payer pour se faire rembourser. Site à fuire...
Date of experience: October 17, 2023
B
Ben
US
DONT BUY THOMAS EARNSHAW
I puchased one of these watches and for anyone who is thinking about buying them for their nice price DONT! Their support is the absolute worst I havent seen anything like this before, literally non-existent. No response on polite emails, you literally cant even submit a question to support team on their website, it literally doest allow you! The watch itself looks way better on the photos. When you have it in hand you can feel the chinese quality (very cheap) I was very disappointed by that. Overall really bad, not even worth the lower price. AVOIT AT ALL COST!
Date of experience: September 19, 2023
AJ
I bought a watch
I bought a watch. tw after 7 days a part in it separated. they told me to send the watch to London, but as I see it I will do it privately because it will cost me more if I send it to them. in the end, I had to pay the customs fee, which was supposedly written somewhere at the bottom in small letters, as a hidden cost. I do not recommend shopping in this store.
Date of experience: August 3, 2023
MM
I purchased a watch last year that
I purchased a watch last year that, unfortunately, turned out to be an absolute disappointment. Within a short span of time, the watch broke not once, but twice. The customer service ignores my emails. No answer for over 3 weeks!
Date of experience: July 31, 2023
Ss
Highly disappointed
My experience with this company was absolutely the worst!!! They’re products are not worth the money that they cost!!! And the warranty is a gimmick!!! If you send a watch to get fixed they’re goin to say it’s not covered under warranty if if you’re item is having the very issue stated in the warranty policy! Their customer service is very unprofessional!!!
Date of experience: July 24, 2023
LT
ok watch brand
ok watch brand. mine does not hold accurate time. It will lose a few minutes everyday. Looks good though.
Date of experience: May 24, 2023
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