Importants Frais de douane a rajouter
Importants Frais de douane a rajouter , "prix tout compris" mensonger Quant aux montre , le suivi le trompe pas: expédition depuis la Chine directement! Une belle arnaque a fuir
1.8
Poor
48 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Earnshaw Watches has room for improvement based on customer feedback. Customers particularly appreciate quality and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Love my Earnshaw watches
I have many Earnshaw watches and I’ve never had a problem with one. The company did send me the wrong watch once and they paid for the return shipping and sent me a replacement. I absolutely love their watches.
Disappointing Shopping Experience with Thomas Earnshaw
My experience with Thomas Earnshaw has been frustrating. Despite purchasing from a Eurozone country and seeing the price listed in euros, I was never informed that I would have to pay additional duties and taxes to receive my order. After completing the purchase, FedEx notified me that I had to pay an additional charge of approximately 30% of the order price in import fees. This was not clearly disclosed during the checkout process, which I find to be an unacceptable lack of transparency. If you are ordering from the Eurozone, be aware that you may face unexpected costs just to receive your package. A disappointing experience that makes me reconsider ever buying from this store again.
This is good app
This is good app
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.thomas-earnshaw.com
All reviews
48 total • Write a review
Showing 31 - 40 of 44 reviews
MC
Not good watches.alot are Japanese…
Not good watches.alot are Japanese /China movements. When these watches are advertised on a certain channel the information on time pieces is very limited. They never tell you what engine or movement that powers the time pieces. Thomas earnshaw watches are in general cheap pieces that are sold for an over the top price. I will say this.there are a few and I mean a very few that are any good.ie Swiss made pieces yet still over priced.you most do your homework when it comes to purchasing a time piece.hope this helps....
Date of experience: July 17, 2022
DH
I purchased the watch 31st of January…
I purchased the watch 31st of January 2022 after five weeks the watch strap clasp broke through no fault of my own I contacted Thomas earnshaw To be told the watch strap it’s not covered by the guarantee and they wanted to charge me a further £68 to fix and put a new one, and I would have to pay for the postage as well I think it’s disgusting that Customer Service was not helpful I would never buy from them again
Date of experience: May 4, 2022
DH
Beautiful watches that don't function properly
Since purchasing this watch, I have had repairs done 3 times, which have not made overall improvements to the watch. My first repair was to clean out iron shavings which appeared inside the watch when being wound up. During this repair, the servicing company (Mistal Time Services) flipped the moving front mechanism of the watch (which was the most beautiful aesthetic part of the watch) without telling me. After complaining that my watch had been sent back to me with flipped parts, I was told this was being done to all watches that come for repair as the mechanism is known to have problems keeping accurate time in Earnshaw watches and this was supposed to fix it. However, the watch is still fast by ~5 minutes every 2-3 weeks and now the overall look of the watch is worse than when originally purchased. My latest repair was in April this year, to replace the glass dome for a scratch and replace the watch strap with a genuine earnshaw strap. Today (October of the same year), I have complained to the repair company as the strap holding parts have completely come apart). I have spent over £150 in repairs for a watch that cost £319.00 within 3 years. Whilst I'm sure the repair company bears some responsibility for this, I am quite certain that Earnshaw Watches are at fault for providing components that don't work or fall to pieces. It is a huge shame, as Earnshaw Watches look fantastic I receive a lot of comments about the watch when I am wearing it. But I have not been able to recommend it to a single person due to the issues I have faced.
Date of experience: October 8, 2021
nm
nick may
US
DISSAPOINTED .
DISSAPOINTED . I PURCHASED A WATCH AFTER SEEING THE ADD .THE WATCHES WERE NICE AND REASONABLE VALUE.HOWEVER IT CAME IN A CHEAP CARDBOARD BOX AND NOT THE WOODEN ONE ADVERTISED .WHEN I CONTACTED EARNSHAW THEY WERE NOT INTERESTED AND SAID THAT THEY DON'T SEND THEM OUT IN WOODEN BOXES ANYMORE . IF THAT'S THE CASE THEY SHOULD MAKE THIS CLEAR AND NOT ADVERTISE THE NICE WOODEN BOXES AS PART OF THE DEAL .WON'T BE BUYING ANOTHER WATCH FROM THEM.
Date of experience: September 20, 2021
SC
Watches with no real value
I have purchased a few of their so called collectors watches. Whilst the watches are ok I am not that happy that a watch you may pay £520 for is within a year being sold for £129.00. If this company itself does not hold any value to their products then who will. It is obvious that if you pay full price for one of their watches you are being ripped off. I now find that two watches that I really liked and paid over £1000 for are now being sold on their own website for £129.00. The second hand resale value of these watches would now be next to nothing. I now look to brands like Seiko, Orient, MWC for watches and as a result of Thomas Earnshaws marketing and valuing of their own products I would also avoid purchasing any of their sister brands such as Spinnaker.
Date of experience: May 29, 2021
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.