Earnshaw Watches
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Shocking service and communication
Ordered a watch on December 26th and by January 7th still had not received order confirmation or postage confirmation. Only once I contacted Thomas Earnshaw via messenger as I could not find a direct email did they get back to me with shipping information (two days later). I still have not received the item and the shipping information shows the item arriving at the Wearhouse then attempting to be delivered 3 days in a row, which was not the case as I was home all three alleged delivery attempts and did not receive my item or a note to say a delivery had been attempted. The item then sat at the FedEx facility for 10 days before being returned to sender. I have had no further communication from Thomas Earnshaw despite sending multiple messages. Shocking delivery service and communication.