Return to Perth from Brisbane $1 a day…
Return to Perth from Brisbane $1 a day deal. The van was new maui 4 sleeper.van was rubbish from beginning with aircon cover falling off crockery flying around cabin unsecured !bed useless !but worst was the road noise when travelling, unbearable loud .no way you could sleep 4 let alone 2.if you read fine print insurance is next to useless.and we are doing them a service by delivering the thing .people we met were paid to do this not long ago !!??I can't recommend against this deal strongly enough.
THL is an awful company
I did a Campervan relocation and due to the straps being faulty, they came loose and smashed the back window. As a result they refused to give me the $250 fuel allowance for the trip ( despite us spending around $700 on fuel to get the car from Brisbane to Darwin ) and took half of the $1000 bond we paid ( bought additional insurance to reduce liability ). The $500 they owe me still hasn’t arrived and it’s been 7 days since they told me they put the refund throug, every attempt to contact them to sort it out has ended with me being told there’s nothing they can do about it. They refused to accept any blame and overall haven’t seemed to care at all
Elite campervan in bad condiction, THL & customer care did not care
We rented a premium 'Elite' campervan from THL in New Zealand for a significant cost, expecting a top-tier experience. Unfortunately, we encountered multiple major issues including leaks, electrical warnings, and a malfunctioning stove. On-road assistance was slow and unhelpful, forcing us to continue our trip with a faulty vehicle. Despite our attempts to resolve these issues, THL offered only a minor refund, which felt insulting given the disruption to our vacation. We were told the 'Elite' status meant a newer, premium vehicle, but the condition of our van was far from it. We cannot recommend THL. In fact, given our experience with their 'Elite' model, we can't imagine how bad their non-elite vehicles must be.
**Disappointing Experience with THL
**Disappointing Experience with THL – Apollo Euro Deluxe 6 Berth**
Our rental experience with THL’s **Apollo Euro Deluxe 6 Berth** motorhome was far from satisfactory due to multiple issues with the vehicle and poor customer service.
**Vehicle Condition:**
- The motorhome was in poor shape—rattling excessively, with doors opening spontaneously while driving.
- The water heater and interior heater were both non-functional.
- Stained and filthy cushions throughout, with no cushions provided for the middle bed.
- A broken chair and a rear bed that had been poorly repaired (using a wooden log as a replacement).
- All drawers opened while driving, making the journey unsafe and inconvenient.
**Lack of Proper Orientation & Service:**
- The pickup process was rushed—just a quick key handover and a signature request. No proper walkthrough or orientation.
- The staff member assisting us was new (on her second week of a working holiday), leaving us without adequate guidance.
- The provided instructional video was for a different model, making it useless for our rental.
- No explanation of basic functions (e.g., what runs on battery vs. gas), leading to confusion.
- The CO alarm started beeping unexpectedly, causing panic—we later realized it was due to luggage placement, but this could have been avoided with proper instructions.
**Other Issues:**
- The petrol tank was not full as promised—the gauge dropped significantly within the first 10 km.
- Road user charges were not accepted in cash upon return, contrary to expectations.
**Overall:**
The **Apollo Euro Deluxe 6 Berth** was poorly maintained, unclean, and unsafe in several aspects. Combined with the lack of proper customer service, I would **not** recommend THL and will not be renting from them again.
