Tourism Holdings
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THL, CHEAPA CAMPA, NEVER AGAIN
We rented a Cheapa Campa motor home through THL in Christchurch in September 2024. We were advised to check in online 2 weeks prior to pick up to streamline and speed up the pick up process. When we arrived, we waited 90 minutes of our holiday time to take possession of the vehicle. We were charged an additional fee for a fold up table and two chairs and a small fan heater, totaling $88.00 which we felt was disgusting considering the fact we had paid $3,387.00 for 15 days hire, we felt they should have been included in the price, very petty. The Motor Home was not what we ordered, the vehicle ordered was supposed to have an en-suite (separate shower and toilet). The gauges for the grey water and fresh water were not working and we were told we would have to check levels daily. It is reasonable to expect where gauges are supplied and fitted, that they work as intended. We were told by a THL Staff Member that we would have to check it daily and I asked, and how do we do that? We ran out of water on two occasions and the grey water over flowed on one occasion due to the fact that there was no way of checking the levels. We had lighting that wasn't working. We had a van exterior panel that was loose and flapping in the wind, which we had to secure with cable ties. The Motor Home had a T.V. and exterior antenna but the T.V. had no tuner. We did not have a spare wheel and was told that a spare wheel is not provided due to safety concerns. The fridge had shelving missing and the freezer compartment was very small, you couldn't fit a box of icy poles in it. The water pump was so loud, we were embarrassed to use it after 8pm. The cargo net provided above the driver cabin to secure luggage, was faulty and could not be used. The bucket for cleaning had multiple holes in it. The condition of the exterior was very poor. The brakes felt like metal on metal. We had no method provided to level the vehicle and at times, we had water at one end of the kitchen sink. Two wedge shaped pieces of wood is not much to expect. We freedom camped (off grid) one night and the house battery failed, leaving us without lights. We believe that if a thorough pre trip check was conducted by THL (Cheapa Campa) some of these faults should and would have been identified before the vehicle was released for pick up. We expected better than this for a company of this size Cheapa Campa THL. NEVER AGAIN