Tourism Holdings
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Apollo nightmare
We booked and paid for a mighty deuce 2 berth motorhome from Australia Apollo . When we got to Christchurch to pick it up they said we dont have any this is your van. It was a cheapa campa , the name says it all. They should have upgraded us not down graded our van. 1st night had issues with power cord not supplying electricity. Rang road assist but they dont answer. 2-3 days later check LPG bottle to make sure we can remove to refill at end of trip- only to find out it’s permanently ON and unable to loosen. So we remove the toilet cartridge but unable to as it’s stuck! We dont use this for a few more days for fear it will overload. Get to Queenstown office where staff told us can only be there my appt only . Stuck our heels in and said you need to review this van. One girl rolled her eyes!! They could not remove toilet cartridge in an orderly manner but resorted to yanking it out and breaking the wheels! The replaced it with a brand new cartridge. Now LPG they also couldn’t turn it off and had to get mechanic with spanner to loosen . When we mentioned the power we just felt move on As the big issues are sorted. We continue over the west coast not able to have showers as hot water only when it felt like it! We ended up losing all power. On return THL staff very sympathetic asked for discount . Gave us $110 credit (half the diesel tax)… showed her the 3 phone calls we had made the email they sent us in relation to us not answering the phone call Back from them . It was 22 hours later and we were now in Milford sound on a boat. The office had no documentation of our concerned phone calls the previous week. We will never use this company again , as we got downgraded from mighty to cheapa campa then there is no support when needed. Luckily the vehicle was mechanically good. The mattress was terrible. There were other issues but I think you get the point - terrible experience terrible company