Tourism Holdings
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**Disappointing Experience with THL
**Disappointing Experience with THL – Apollo Euro Deluxe 6 Berth** Our rental experience with THL’s **Apollo Euro Deluxe 6 Berth** motorhome was far from satisfactory due to multiple issues with the vehicle and poor customer service. **Vehicle Condition:** - The motorhome was in poor shape—rattling excessively, with doors opening spontaneously while driving. - The water heater and interior heater were both non-functional. - Stained and filthy cushions throughout, with no cushions provided for the middle bed. - A broken chair and a rear bed that had been poorly repaired (using a wooden log as a replacement). - All drawers opened while driving, making the journey unsafe and inconvenient. **Lack of Proper Orientation & Service:** - The pickup process was rushed—just a quick key handover and a signature request. No proper walkthrough or orientation. - The staff member assisting us was new (on her second week of a working holiday), leaving us without adequate guidance. - The provided instructional video was for a different model, making it useless for our rental. - No explanation of basic functions (e.g., what runs on battery vs. gas), leading to confusion. - The CO alarm started beeping unexpectedly, causing panic—we later realized it was due to luggage placement, but this could have been avoided with proper instructions. **Other Issues:** - The petrol tank was not full as promised—the gauge dropped significantly within the first 10 km. - Road user charges were not accepted in cash upon return, contrary to expectations. **Overall:** The **Apollo Euro Deluxe 6 Berth** was poorly maintained, unclean, and unsafe in several aspects. Combined with the lack of proper customer service, I would **not** recommend THL and will not be renting from them again.