Tourism Holdings
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Surprise 70th spoilt, very disappointing. My family surprised me with a 70th…
My family surprised me with a 70th birthday present, family holiday in three Maui Motorhomes exploring North Island of New Zealand from 28 September to 5 October 2024. While in Rotatura 30 September to 3 October it rained and upon waking on 3 October, the daughter found the Motorhome they were in had leaked through the side windows at the back of the Motorhome and everything was soaked particularly the bed. We rang Thl to report the issue, only to find we were talking to Thl Australia. We were told that they would consult either New Zealand office and get someone to ring us. After a couple of phone calls, I was told that we would be compensated $100 per night for the next two nights for accommodation as the van was inhabitable except to drive. I questioned this amount and was told that we would be able to find something in a caravan park for a $100, however unfortunately it was school holidays and nothing was available at the parks. The parks were exceptional and tried their best to help us find accommodation and also let us park the van within the park at no charge. On returning to Auckland we showed the Thl staff where the leakage had occurred and the mould which was behind the cushions obviously from previous leaks. The return process took a long time and we were also told there was no record of the approved $100 accommodation reimbursement on file. We provided copies of all our documentation and receipts. On returning to Australia, we asked our travel agent to follow up and also requested two days reimbursement of Motorhome hire. Finally in the last couple of weeks, Thl indicated they would pay us $200 to cover accommodation which is not even half of the actual cost. It is now two and a half months and we still have not received any money. First family holiday with all of us spoilt. Would never use this company again and certainly would not recommend to anyone.