TO
Tourism Holdings
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Very poor customer service - 0 stars if that were possible
THL charged me for a toll (plus an exorbitant admin fee) for travelling on a toll road when we had already paid the toll at the time of using the road. I was notified by email saying '... if you believe you have PRE-PAID the toll either by purchasing online or through the kiosk machine, please provide us with proof.'. I would have preferred they contact me before charging me to check if I have proof but guess not. Regardless, I supplied proof on the day I received the email (20 January 2025), followed up with emails and phone calls (leaving voicemails) on 30 January 2025, 5 February 2025 and finally on 11 February 2025 to no response. What are my options but to write a review and share my experience.