Tourism Holdings
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South Island RV Hire
We arrived at the Christchurch office on the morning of January 7th to collect our motorhome for the trip. We were kept waiting for over FOUR hours before we left in our assigned vehicle. As we were only in NZ for 10 days, this delay had an impact on what we were able to do in that relatively small period of time. Surely this is an unacceptable business practice. Yes, they provided us with lunch and discounted our hire fee but you simply cannot put a price on time lost, especially for those of us in our twilight years. We are by nature very patient people and rarely complain, and we understand that sometimes things do not go to plan, but there needs to be a back up plan for unexpected occurrences. To make matters worse, when we were eventually provided with the motorhome, the person who provided the induction for the vehicle neglected to tell us where the waste water was released. This information was also not included in the provided documentation or videos. As a consequence, we had two days of driving with an objectionable smell in the vehicle before having to attend the Queenstown office to have the problem resolved. The one positive from this experience was the empathetic attitude of Christchurch employee Rebecca, who seemed to be doing her best to appease us but was let down by the negligent response from others in the organisation that day.