TO
Tourism Holdings
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Elite campervan in bad condiction, THL & customer care did not care
We rented a premium 'Elite' campervan from THL in New Zealand for a significant cost, expecting a top-tier experience. Unfortunately, we encountered multiple major issues including leaks, electrical warnings, and a malfunctioning stove. On-road assistance was slow and unhelpful, forcing us to continue our trip with a faulty vehicle. Despite our attempts to resolve these issues, THL offered only a minor refund, which felt insulting given the disruption to our vacation. We were told the 'Elite' status meant a newer, premium vehicle, but the condition of our van was far from it. We cannot recommend THL. In fact, given our experience with their 'Elite' model, we can't imagine how bad their non-elite vehicles must be.