Imperial Finance Services Company, operating under the brand name The Imperial Group, is a UK-based energy consultancy specializing in helping businesses reduce their energy costs. Founded in 2021, the company collaborates with 34 leading energy suppliers to provide tailored energy solutions for commercial clients across the United Kingdom. The Imperial Group's services include a quick eligibility questionnaire that allows businesses to identify suitable energy tariffs, streamlining the process of finding cost-effective energy options. The target market for The Imperial Group includes a wide range of businesses seeking to lower their energy bills and improve their overall energy efficiency. By simplifying the energy procurement process and leveraging established partnerships with reputable suppliers, the company aims to enhance customer satisfaction while contributing to significant savings for their clients. With a focus on providing a transparent and efficient service, The Imperial Group is committed to supporting businesses in achieving their energy management goals.
Reviewers generally praise Imperial Finance Services Company for its excellent customer service and ability to secure great deals on energy bills. Many customers highlight their positive experiences with staff members like Kyle and Louis, noting their helpfulness and knowledge throughout the process.
Consumers express gratitude for the hassle-free service and recommend the company for its efficiency in handling energy contracts. However, there are significant complaints regarding persistent cold calls, with some customers describing the company as untrustworthy and deceptive in their sales tactics. These negative experiences, particularly related to aggressive marketing practices, contrast sharply with the overwhelmingly positive feedback about the service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review May 2026.
| Month | Average | Reviews |
|---|---|---|
| Jan 26 | 5.0 | 22 |
| Feb 26 | 4.7 | 13 |
| Mar 26 | 4.3 | 18 |
| Apr 26 | 5.0 | 1 |
| May 26 | 4.3 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service, really helped me with my energy bills”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Imperial Finance Services Company is #1 of 5 on overall rating in this group.
60 reviews of Imperial Finance Services Company. Filter by what matters to you.
I’ll definitely be coming back every year. The customer service was absolutely amazing. Saving money these days can be tough, but they managed to find me the best deal possible. I didn’t have to deal with the suppliers at all, they handled everything for me, completely stress-free. They saved me thousands of pounds. Thank you!
Excellent service from start to finish. Leanne went above and beyond to get me the best cost deal! The admin team were fantastic and answered all my questions very promptly! Will certainly be using Imperial again! Thank you!!
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My experience with the imperial group was very positive with a lot of communication and a lot of money saved they were very kind and reassuring thank you very much to Brandon England for helping me get such a good deal
AVOID!!!!!!!!!!!Do not believe anything they say. They do not take no for an answer and kept calling and calling, After telling them I was in contract for another year with our current supplier for electric and gas, they still persisted and I agreed a new contract for when it ends, they make you feel under pressure to sign an agreement there and then over the phone and when It doesn't go through because we are still in contract which I told them several times, they then demand payment for thousands of pounds for business they have lost... that they didn't have in the first place!! AVOID AT ALL COSTS otherwise you may end up paying for nothing!!! this is how they make their money... HUGE SCAM!!!!
Spoke to Katie white , amazing work values , very professional and polite, would definitely recommend a promotion and salary review, as I work in management industry she comes across as an asset to the team
Amazing customer service, Katie was super helpful and friendly! couldn’t recommend more😊
I spoke with Katie over the phone the other day and she was super helpful , helped me with all my questions ! Overall experience was excellent- would definitely recommend 🔥
I spoke to a young lady called Katie who was excellent I believe this to be a v good company
So pleased I took the time to listen to Katie, she was informative, clear & able to answer all my questions. Fantastic customer service & a price promise that exceeded my expectations.
I will always work with the Imperial Group from now on. Super helpful and lovely team thank you. Thank you Beth for contacting me and helping me find much better deals for my electricity.
Beth really helped me get great rates for my business. I’ll only be using the imperial group from now on when it comes to my utility accounts.
Bethany was amazing, she was so so helpful, I would definitely reccomend this company
KATIE WAS GREAT HELP WITH MY NEEDS AND COMMUNICATION SKILLS WOULD HIGHLY RECOMMEND THIS COMPANY
Spoke to Ashleigh regarding reducing my Electric cost. She came back with a big saving and I decided to proceed. Very speedy, helpful service and easy to apply.
Great competitive prices and very friendly customer service
Imperial Finance Services Company, operating under the brand name The Imperial Group, is a UK-based energy consultancy specializing in helping businesses reduce their energy costs. Founded in 2021, the company collaborates with 34 leading energy suppliers to provide tailored energy solutions for commercial clients across the United Kingdom. The Imperial Group's services include a quick eligibility questionnaire that allows businesses to identify suitable energy tariffs, streamlining the process of finding cost-effective energy options. The target market for The Imperial Group includes a wide range of businesses seeking to lower their energy bills and improve their overall energy efficiency. By simplifying the energy procurement process and leveraging established partnerships with reputable suppliers, the company aims to enhance customer satisfaction while contributing to significant savings for their clients. With a focus on providing a transparent and efficient service, The Imperial Group is committed to supporting businesses in achieving their energy management goals.
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