Imperial Finance Services Company, operating under the brand name The Imperial Group, is a UK-based energy consultancy specializing in helping businesses reduce their energy costs. Founded in 2021, the company collaborates with 34 leading energy suppliers to provide tailored energy solutions for commercial clients across the United Kingdom. The Imperial Group's services include a quick eligibility questionnaire that allows businesses to identify suitable energy tariffs, streamlining the process of finding cost-effective energy options. The target market for The Imperial Group includes a wide range of businesses seeking to lower their energy bills and improve their overall energy efficiency. By simplifying the energy procurement process and leveraging established partnerships with reputable suppliers, the company aims to enhance customer satisfaction while contributing to significant savings for their clients. With a focus on providing a transparent and efficient service, The Imperial Group is committed to supporting businesses in achieving their energy management goals.
Reviewers generally praise Imperial Finance Services Company for its excellent customer service and ability to secure great deals on energy bills. Many customers highlight their positive experiences with staff members like Kyle and Louis, noting their helpfulness and knowledge throughout the process.
Consumers express gratitude for the hassle-free service and recommend the company for its efficiency in handling energy contracts. However, there are significant complaints regarding persistent cold calls, with some customers describing the company as untrustworthy and deceptive in their sales tactics. These negative experiences, particularly related to aggressive marketing practices, contrast sharply with the overwhelmingly positive feedback about the service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review May 2026.
| Month | Average | Reviews |
|---|---|---|
| Jan 26 | 5.0 | 22 |
| Feb 26 | 4.7 | 13 |
| Mar 26 | 4.3 | 18 |
| Apr 26 | 5.0 | 1 |
| May 26 | 4.3 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service, really helped me with my energy bills”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Imperial Finance Services Company is #1 of 5 on overall rating in this group.
60 reviews of Imperial Finance Services Company. Filter by what matters to you.
Childish company that won't leave you alone, Calls at least once a week asking to speak to the boss but then hangs up when he gets told no, tries to lie to get through to him by saying they spoke earlier. Teach your staff that no means no.
Just had Stan Chapman from the Imperial Group call our office. He was very vague with my colleague on the front desk and when asked whether this was a sales call, he said no that it was not. He implied that our MD knew about the reason for the call and that we were renewing an existing service. Once transferred through it transpired that yes it was a sales call. Our colleague got in a lot of trouble as they are instructed not to trouble the MD with sales calls. I would be extremely careful about working with this company as they are more than willing to use underhanded methods to get through to decision makers. Also, their Trustpilot reviews look extremely suspicious. They are all unprompted reviews and come in waves. UPDATE 19/03/2026: Notice how three completely unprompted 5 star reviews appeared within 7 hours of this 1 star review. Sketchy AF
cold calling harassment. blocked and they call back on different numbers - they lie to our staff to try to get through to the MD. avoid
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AVOID!!!!!!!!!!!Do not believe anything they say. They do not take no for an answer and kept calling and calling, After telling them I was in contract for another year with our current supplier for electric and gas, they still persisted and I agreed a new contract for when it ends, they make you feel under pressure to sign an agreement there and then over the phone and when It doesn't go through because we are still in contract which I told them several times, they then demand payment for thousands of pounds for business they have lost... that they didn't have in the first place!! AVOID AT ALL COSTS otherwise you may end up paying for nothing!!! this is how they make their money... HUGE SCAM!!!!
Imperial Finance Services Company, operating under the brand name The Imperial Group, is a UK-based energy consultancy specializing in helping businesses reduce their energy costs. Founded in 2021, the company collaborates with 34 leading energy suppliers to provide tailored energy solutions for commercial clients across the United Kingdom. The Imperial Group's services include a quick eligibility questionnaire that allows businesses to identify suitable energy tariffs, streamlining the process of finding cost-effective energy options. The target market for The Imperial Group includes a wide range of businesses seeking to lower their energy bills and improve their overall energy efficiency. By simplifying the energy procurement process and leveraging established partnerships with reputable suppliers, the company aims to enhance customer satisfaction while contributing to significant savings for their clients. With a focus on providing a transparent and efficient service, The Imperial Group is committed to supporting businesses in achieving their energy management goals.
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