Imperial Finance Services Company, operating under the brand name The Imperial Group, is a UK-based energy consultancy specializing in helping businesses reduce their energy costs. Founded in 2021, the company collaborates with 34 leading energy suppliers to provide tailored energy solutions for commercial clients across the United Kingdom. The Imperial Group's services include a quick eligibility questionnaire that allows businesses to identify suitable energy tariffs, streamlining the process of finding cost-effective energy options. The target market for The Imperial Group includes a wide range of businesses seeking to lower their energy bills and improve their overall energy efficiency. By simplifying the energy procurement process and leveraging established partnerships with reputable suppliers, the company aims to enhance customer satisfaction while contributing to significant savings for their clients. With a focus on providing a transparent and efficient service, The Imperial Group is committed to supporting businesses in achieving their energy management goals.
Reviewers generally praise Imperial Finance Services Company for its excellent customer service and ability to secure great deals on energy bills. Many customers highlight their positive experiences with staff members like Kyle and Louis, noting their helpfulness and knowledge throughout the process.
Consumers express gratitude for the hassle-free service and recommend the company for its efficiency in handling energy contracts. However, there are significant complaints regarding persistent cold calls, with some customers describing the company as untrustworthy and deceptive in their sales tactics. These negative experiences, particularly related to aggressive marketing practices, contrast sharply with the overwhelmingly positive feedback about the service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review May 2026.
| Month | Average | Reviews |
|---|---|---|
| Jan 26 | 5.0 | 22 |
| Feb 26 | 4.7 | 13 |
| Mar 26 | 4.3 | 18 |
| Apr 26 | 5.0 | 1 |
| May 26 | 4.3 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service, really helped me with my energy bills”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Imperial Finance Services Company is #1 of 5 on overall rating in this group.
60 reviews of Imperial Finance Services Company. Filter by what matters to you.
6 months ago
I contacted imperial group after hearing some great reviews and also knowing some other businesses who had worked with them and I couldn’t say a bad word about them . The person I dealt with was very... See more
6 months ago
Excellent customer service, really helped me with my energy bills. Very grateful! Would recommend
6 months ago
Brilliant company, really helped me out & such good service !!
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Childish company that won't leave you alone, Calls at least once a week asking to speak to the boss but then hangs up when he gets told no, tries to lie to get through to him by saying they spoke earlier. Teach your staff that no means no.
I contacted imperial group after hearing some great reviews and also knowing some other businesses who had worked with them and I couldn’t say a bad word about them . The person I dealt with was very thorough with his explanation and was clear with all the details and was happy to assist at every question I had . Would highly recommend the imperial group .
Excellent customer service, really helped me with my energy bills. Very grateful! Would recommend
Brilliant company, really helped me out & such good service !!
Great service, found me the best deal for my electricity.
We had a good experience with The Imperial Group. We dealt with Harvey Mellon who helped extract us from a terrible contract with one particular large energy provider! He subsequently got us set up with new contracts on very good tariffs. He was very helpful and courteous, and was always available to answer any queries we had. Highly recommend these brokers!
Not usually one to leave reviews but The Imperial Group genuinely deserves one. I'd been stuck with brokers who were giving me shocking rates for longer than I'd like to admit then these guys got in touch and showed me what I'd been missing. Honest from the start, no messing about. The quotes they came back with were miles better than anything I'd been offered before.
amazing customer service!! very satisfied
Brilliant customer service from Louis Stobo! Was super helpful and walked me through the whole process resulting in a great deal for my business! Highly recommend.
Just had Stan Chapman from the Imperial Group call our office. He was very vague with my colleague on the front desk and when asked whether this was a sales call, he said no that it was not. He implied that our MD knew about the reason for the call and that we were renewing an existing service. Once transferred through it transpired that yes it was a sales call. Our colleague got in a lot of trouble as they are instructed not to trouble the MD with sales calls. I would be extremely careful about working with this company as they are more than willing to use underhanded methods to get through to decision makers. Also, their Trustpilot reviews look extremely suspicious. They are all unprompted reviews and come in waves. UPDATE 19/03/2026: Notice how three completely unprompted 5 star reviews appeared within 7 hours of this 1 star review. Sketchy AF
Kyle was brilliant great help appreciate it thanks
cold calling harassment. blocked and they call back on different numbers - they lie to our staff to try to get through to the MD. avoid
Great experience with kyle, saved us a good amount of money, very helpful and knowledgeable , would 100% recommend
Used Kyle fantastic experience with him and great help throughout
I cannot fault these guys. A hassle free service from start to finish. Taking care of all the dealings with suppliers and pricing saved me hours if not days and to top it all saved me a lot of money! Great friendly service and I will definitely be recommending to everyone! Thank you so much
great company to work with, it took around 20 minutes of my time and i was able to save £800 per year from my gas bill. they were also very pleasant to deal with, very pleased😁
Can’t fault the imperial group at all. I used Kyle, he was very knowledgable and had my change of tenancy sorted in about 15 mins. Highly recommend *****
Had a really great experience, spoke to Maxwell Judge and he was really helpful and got me a good deal on my energy. No pushy sales just polite and made the deal make sense. Would use again!
This company has saved my business a lot of money since they started helping me with my energy supply and also saved me so much time by dealing with all the hassle for me. Would highly recommend using them as well.
Imperial Finance Services Company, operating under the brand name The Imperial Group, is a UK-based energy consultancy specializing in helping businesses reduce their energy costs. Founded in 2021, the company collaborates with 34 leading energy suppliers to provide tailored energy solutions for commercial clients across the United Kingdom. The Imperial Group's services include a quick eligibility questionnaire that allows businesses to identify suitable energy tariffs, streamlining the process of finding cost-effective energy options. The target market for The Imperial Group includes a wide range of businesses seeking to lower their energy bills and improve their overall energy efficiency. By simplifying the energy procurement process and leveraging established partnerships with reputable suppliers, the company aims to enhance customer satisfaction while contributing to significant savings for their clients. With a focus on providing a transparent and efficient service, The Imperial Group is committed to supporting businesses in achieving their energy management goals.
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