Tealyra is an online retailer specializing in a diverse selection of loose leaf teas. With over 300 different varieties, the company offers a range of options including white tea, black tea, green tea, oolong tea, and matcha. Tealyra caters to tea enthusiasts and consumers looking for high-quality loose leaf tea products, providing them with an extensive catalog that meets various preferences and tastes. Customers can easily navigate the Tealyra website to find their desired teas and blends, with features that enhance the online shopping experience, such as personalized sessions and a user-friendly interface. Tealyra also offers free shipping within the EU for orders above a certain value, making it accessible for a wider audience. The company's commitment to quality and variety positions it as a go-to destination for tea lovers seeking to buy tea online.
Tealyra garners a generally positive reception, with many customers praising the quality and variety of their teas. Reviewers frequently highlight the delicious flavors and pure ingredients, particularly enjoying blends like Earl Grey and the refreshing peach iced tea.
The sampler sets are also noted as a fantastic way to explore new favorites. However, there are significant concerns regarding customer service and order fulfillment. Several consumers report issues with damaged products and lack of support when problems arise, including complaints about customs charges and shipping delays. While many appreciate the fast shipping and care in packaging, the negative experiences with customer service and product quality cannot be overlooked. Overall, Tealyra is well-regarded for its tea offerings, but improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 75 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 75 most recent reviews.
“I placed my first order and was able to take advantage of the 20% discount for new customers, plus free shipping with...”
“Already requested to return and refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 75 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: TEALYRA is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
75 reviews of TEALYRA. Filter by what matters to you.
Over a year ago
After buying several—and I mean several—different kinds of tea from specialty shops, Healthy Planet, and the occasional box from various stores, (and in desperation, Bulk Barn) in search of something... See more
Over a year ago
This tea is super amazing, delicious and you can tell that is made with pure ingredients, not all of the stuff that we cannot pronounce. It is made with God's natural herbs and you will love each cup... See more
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I received a delivery of their glass teapot on August 1. The teapot lid had not even been attached to the hinge and so was just loose. Should never have passed QA let alone packed and sent to a customer. Every day since then (7days) I have tried to contact customer care via their website, 2 e-mail addresses, left voice messages and just SILENCE!! Avoid this seller.
After buying several—and I mean several—different kinds of tea from specialty shops, Healthy Planet, and the occasional box from various stores, (and in desperation, Bulk Barn) in search of something truly special, I finally came across Tealyra. What a find! Their website immediately impressed me: it’s super easy to navigate, full of detailed, helpful descriptions, and offers great pricing. I was especially drawn to their beautiful teabag options, which are not only visually appealing and pretty—but also practical and compostable, which I really appreciate. I’m currently sourcing a few signature teas to share with attendees at some upcoming workshops I’m planning. I wanted teas that not only taste amazing but also look beautiful, that feels special, memorable, and gives people a sense of being part of something meaningful. I also wanted blends they could continue enjoying in their daily lives long after the event, so this is perfect as they can order on-line no matter where they live. Tealyra checked every box. And because I had such a great experience, with my first order, I can with confidence, recommend them to others. I placed my first order and was able to take advantage of the 20% discount for new customers, plus free shipping with a minimum purchase. To my surprise, the package arrived the very next day! And the tea? Absolutely incredible. I honestly don’t know how I lived without this store. Their selection is thoughtful and well-curated, and the flavors are vibrant and full-bodied. The peppermint tea is easily the most potent and refreshing I’ve ever had—and that’s a good thing. The Organic White Coconut Cream Dream is hands-down my favorite, and I’m so glad I ordered two bags. As a Canadian shopper, it’s also a bonus that Tealyra is based right here in Canada. It feels great to support a local business delivering such exceptional quality. If you’re a tea lover—or even just tea-curious—Tealyra is an absolute must-try.
Well, I need to start informing that moringa is not that good as they say. My experience was really negative. One week taking moringa and I was couple times at the hospital with severe abdominal pain, vomits and nausea. I was asked if I was taking any medication but the prescribed, and I had to say Moringa. Of course the doctor gave me hard time. I went home, after medication for pain and stopped immediately with Moringa and today I m feeling better. Don’t do stupid things and don’t believe in everything you see in the internet. I had a hard time. Already requested to return and refund. No answer received yet. I know I will take the loss. Whatever. Stay away from this shady products.
This tea is super amazing, delicious and you can tell that is made with pure ingredients, not all of the stuff that we cannot pronounce. It is made with God's natural herbs and you will love each cup.
A sham of a co making out its uk based its not. It is based in China and goods do not arrive plus zero customer service. If you have bought beware custom charges and do not accept goods . The co lie to you profusely
I am not a tea expert, but do enjoy tea and drink it almost daily. I probably have bought tea from over a dozen online tea merchants. Overall, Tealyra is my go-to for a great balance of quality, price and wide selection. Just watch for the regular percent-off promotions. Good tea. Good packaging.
I have recently made my second order with tealyra with order no 410810. Both the tea and service was good but reading responses from tealyra on Trustpilot has left me gobsmacked! You need to engage a social media person to be responding to customer complaints online because the responses given here come across as rude and intimidating and confirms peoples’ complaint about poor quality customer services. Some points raised by some customers also are very valid. I also only wondered why you only have positive reviews on your website. Rather than ignore such very valid comments and attack customers who you feel aren’t honest, give a more balanced response to reviews on Trustpilot.
I have been enjoying this brand for over 5 years. Their Earl Grey Premium tea is amazing... The last time I had a problem with an order (the tea packaging was damaged along with the delivery box), but they refunded 100% of my order amount. I have been enjoying this brand for over 5 years. Their Earl Grey Premium tea is amazing... The last time I had a problem with an order (the tea packaging was damaged along with the delivery box), but they refunded 100% of my order amount. Thank you guys!
Beware of tealyra.eu!!! Even though they have an office in France, they ship from UK! I bought some tea for 22 euro and then some days later was hit with a customs charges of €6.35 I think it false advertising to have an .eu domain, show a french address and sell goods in euro when they do not ship in the euro zone!!! 1 star is because they refunded my money
The descriptions on their website are so beautifully written. They make me want to try every single tea!
My go to for unique gifts. A friend gifted me one of their sampler sets, and now I pay it forward! They have curated collections for any taste, from chai lovers to herbal newbies. It's always a hit, and much more thoughtful than a standard gift card.
I'm not a coffee person, but Tealyra's energizing blends give me the perfect morning boost.
Great iced tea options. Summertime can be rough for tea lovers, but they have lots of teas that brew perfectly for iced tea. Their peach blend is refreshing and not too sweet.
Their sampler sets are a great way to try new teas. Found several new favorites this way.
Shipping was fast and my tea arrived super fresh. I was worried about ordering online, but the tea was clearly packed with care. Even the aroma when I opened the bag was amazing way more vibrant than what I'm used to.
I was struggling with sleep issues, and Tealyra's 'Peaceful Slumber' blend has been a lifesaver. Highly recommend!
Finally found a reliable source for my favorite oolong. Oolongs are tricky bad ones taste bitter or bland. This company gets it right! Consistent quality and a fantastic range. I always have some Jin Xuan (Milky Oolong) on hand, the creamy notes are so comforting.
They fixed a minor mix up quickly. Turns out, I'm bad at reading sizes and ordered way less tea than I thought. Customer service was responsive and sorted it out, even though it was my mistake.
I save so much money by not buying bottled teas anymore! This company's loose leaf is better quality and actually more economical than those sad, watered down bottled drinks I used to waste money on.
Tealyra is an online retailer specializing in a diverse selection of loose leaf teas. With over 300 different varieties, the company offers a range of options including white tea, black tea, green tea, oolong tea, and matcha. Tealyra caters to tea enthusiasts and consumers looking for high-quality loose leaf tea products, providing them with an extensive catalog that meets various preferences and tastes. Customers can easily navigate the Tealyra website to find their desired teas and blends, with features that enhance the online shopping experience, such as personalized sessions and a user-friendly interface. Tealyra also offers free shipping within the EU for orders above a certain value, making it accessible for a wider audience. The company's commitment to quality and variety positions it as a go-to destination for tea lovers seeking to buy tea online.
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