Have to say great products and great…
Have to say great products and great service. I had problems with a delivery but Sergey handled it professionally and equitably. Will continue as a customer given the great customer care.

Tealyra is an online retailer specializing in a diverse selection of loose leaf teas. With over 300 different varieties, the company offers a range of options including white tea, black tea, green tea, oolong tea, and matcha. Tealyra caters to tea enthusiasts and consumers looking for high-quality loose leaf tea products, providing them with an extensive catalog that meets various preferences and tastes. Customers can easily navigate the Tealyra website to find their desired teas and blends, with features that enhance the online shopping experience, such as personalized sessions and a user-friendly interface. Tealyra also offers free shipping within the EU for orders above a certain value, making it accessible for a wider audience. The company's commitment to quality and variety positions it as a go-to destination for tea lovers seeking to buy tea online.
Tealyra garners a generally positive reception, with many customers praising the quality and variety of their teas. Reviewers frequently highlight the delicious flavors and pure ingredients, particularly enjoying blends like Earl Grey and the refreshing peach iced tea.
The sampler sets are also noted as a fantastic way to explore new favorites. However, there are significant concerns regarding customer service and order fulfillment. Several consumers report issues with damaged products and lack of support when problems arise, including complaints about customs charges and shipping delays. While many appreciate the fast shipping and care in packaging, the negative experiences with customer service and product quality cannot be overlooked. Overall, Tealyra is well-regarded for its tea offerings, but improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 75 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 75 most recent reviews.
“I placed my first order and was able to take advantage of the 20% discount for new customers, plus free shipping with...”
“Already requested to return and refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 75 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: TEALYRA is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
75 reviews of TEALYRA. Filter by what matters to you.
Have to say great products and great service. I had problems with a delivery but Sergey handled it professionally and equitably. Will continue as a customer given the great customer care.
I bought a japanese tea from them. The tea was the best I've had yet. The customer service by Sergei was great as well. It arrived quickly and has been the best tea buying experience. Thanks Sergei and Dmytro
I was given, under my link, for this company, a Christmas present of Orange Pekoe teabags, a tea that I’ve drunk for many years, loose and in tea bags, which I’ve thoroughly enjoyed. Normally full of flavour and darker in colour, but these teabags DO NOT come up to that. Pale and and for my palette no flavour, therefore would not recommend.
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Good tea shop. The box it comes in is fancy. The teas are in thick plastic resealable pouches. The taste is usually great though some of their bitter flavors aren’t for me: the sweeter fruit teas are nicer. I would recommend trying them out if you’re into making your own fresh tea.
Great customer service! Made everything to solve my confusion with the order in just some minutes. Thank you!
They sell packages of these great fruity aromatic teas. Lots of dried herbs and fruit and spices in great packaging. I buy a box of a few teas every couple of months and they’ve delivered quality stuff every time. Go for teas with pineapple and pears and dried cherries, I was pleasantly surprised. The green teas were a letdown though, but I don’t like adding a lot of sugar so I can’t really power through the bitterness.
I was looking to find large amounts of matcha for a good price, but also wanted it to be from Japan. Came across Tealyra and couldn't possibly recommend it more. I got the "everyday matcha" and it's absolutely perfect for lattes and smoothies. Delicious flavor and bold bright green color. Shipped on the same day as ordering and arrived the next day, which is beyond unheard of in the middle of this covid-19 pandemic. Will most definitely be a repeat customer!
I have really enjoyed the two Tealyra teapots I purchased. Great products and support! One of the teapots has a lid that is attached the teapot handle by a screw. The screw came out and ended up in the garbage disposal where it got damaged. I emailed Tealyra asking if they could send me replacement parts and they happily did at no cost. Somehow, the first package never made it to me, and when I contacted them again they sent another package. The second package made it, my husband fixed the lid, and now I am happily back to brewing and sipping my favorite loose leaf teas!
Scam artists. Dimitry was asked to cancel my order. He told me it was sent. When it arrived, the label clearly said it had been sent the day AFTER I tried to cancel the order. Despite having a 30 day promise to refund for any reason, he told me I had to remove a bad review first. He claimed I had lied about his company, despite the clear evidence. He wanted to charge me for shipping from the US and wanted me to pay the return shipping also. I only bought it because he had an Australian website with a NSW location. All lies. They are based in US and do not have Australian business. It's a sham, run by a liar. Do not trust. He ignored 5 requests for return details as he wanted the sale. AVOID
I've never had a bad shopping at Tealyra Store. All products are good, the shipping is quick and the prices are fair.
I haves ordered tea from this company for couple of years now. I am very happy with Tealyra in all aspects from the quality of the products to the custermer services. I will highly recommend this tea company to whoever is a serious tea drinker.
Tealyra is an online retailer specializing in a diverse selection of loose leaf teas. With over 300 different varieties, the company offers a range of options including white tea, black tea, green tea, oolong tea, and matcha. Tealyra caters to tea enthusiasts and consumers looking for high-quality loose leaf tea products, providing them with an extensive catalog that meets various preferences and tastes. Customers can easily navigate the Tealyra website to find their desired teas and blends, with features that enhance the online shopping experience, such as personalized sessions and a user-friendly interface. Tealyra also offers free shipping within the EU for orders above a certain value, making it accessible for a wider audience. The company's commitment to quality and variety positions it as a go-to destination for tea lovers seeking to buy tea online.
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