Ordered lapsang souchong loose tea and…
Ordered lapsang souchong loose tea and it was rather weak and did not taste much like it smelled at all. Disappointed.

Tealyra is an online retailer specializing in a diverse selection of loose leaf teas. With over 300 different varieties, the company offers a range of options including white tea, black tea, green tea, oolong tea, and matcha. Tealyra caters to tea enthusiasts and consumers looking for high-quality loose leaf tea products, providing them with an extensive catalog that meets various preferences and tastes. Customers can easily navigate the Tealyra website to find their desired teas and blends, with features that enhance the online shopping experience, such as personalized sessions and a user-friendly interface. Tealyra also offers free shipping within the EU for orders above a certain value, making it accessible for a wider audience. The company's commitment to quality and variety positions it as a go-to destination for tea lovers seeking to buy tea online.
Tealyra garners a generally positive reception, with many customers praising the quality and variety of their teas. Reviewers frequently highlight the delicious flavors and pure ingredients, particularly enjoying blends like Earl Grey and the refreshing peach iced tea.
The sampler sets are also noted as a fantastic way to explore new favorites. However, there are significant concerns regarding customer service and order fulfillment. Several consumers report issues with damaged products and lack of support when problems arise, including complaints about customs charges and shipping delays. While many appreciate the fast shipping and care in packaging, the negative experiences with customer service and product quality cannot be overlooked. Overall, Tealyra is well-regarded for its tea offerings, but improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 75 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 75 most recent reviews.
“I placed my first order and was able to take advantage of the 20% discount for new customers, plus free shipping with...”
“Already requested to return and refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.2 out of 5 (good) | — | 75 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: TEALYRA is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
75 reviews of TEALYRA. Filter by what matters to you.
Ordered lapsang souchong loose tea and it was rather weak and did not taste much like it smelled at all. Disappointed.
I was given, under my link, for this company, a Christmas present of Orange Pekoe teabags, a tea that I’ve drunk for many years, loose and in tea bags, which I’ve thoroughly enjoyed. Normally full of flavour and darker in colour, but these teabags DO NOT come up to that. Pale and and for my palette no flavour, therefore would not recommend.
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Tealyra is an online retailer specializing in a diverse selection of loose leaf teas. With over 300 different varieties, the company offers a range of options including white tea, black tea, green tea, oolong tea, and matcha. Tealyra caters to tea enthusiasts and consumers looking for high-quality loose leaf tea products, providing them with an extensive catalog that meets various preferences and tastes. Customers can easily navigate the Tealyra website to find their desired teas and blends, with features that enhance the online shopping experience, such as personalized sessions and a user-friendly interface. Tealyra also offers free shipping within the EU for orders above a certain value, making it accessible for a wider audience. The company's commitment to quality and variety positions it as a go-to destination for tea lovers seeking to buy tea online.
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