Swinton Insurance is a comprehensive insurance provider based in the UK, offering a diverse range of insurance products to meet the needs of individual and business customers. Their offerings include car insurance, home insurance, bike insurance, van insurance, business insurance, and travel insurance. Additionally, Swinton provides specialized services such as breakdown cover and car hire excess insurance, ensuring that clients have access to essential support when needed. The company caters to a wide audience, from first-time car owners seeking affordable coverage to business owners requiring tailored insurance solutions. With a commitment to customer service, Swinton Insurance aims to provide peace of mind through its various insurance policies, making it a trusted choice for those looking to protect their assets and mitigate risks. For more information, customers can visit their website at www.swinton.co.uk.
Swinton Insurance receives high praise for its user-friendly website and helpful customer service, with many reviewers noting the ease of navigating the site and the ability to speak with knowledgeable staff. Customers appreciate the competitive pricing, especially for motor insurance, and find the process straightforward and efficient.
However, there are significant concerns regarding the treatment of learner drivers, with complaints about high cancellation fees and unexpected price increases after the initial purchase. Some consumers express frustration over claims handling, particularly regarding courtesy vehicles after accidents. Overall, while many find Swinton Insurance to be a reliable and cost-effective choice, the negative feedback highlights important areas for improvement, especially in their policies for learner drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to negotiate the website”
“Took over 3 weeks to get the payment, Despite submitting the images immediately”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Swinton Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 4.2).
60 reviews of Swinton Insurance. Filter by what matters to you.
So easy to complete policy online& quick. Also needed to telephone Swinton to clarify some points . Call handler so friendly, professional, and excellent customer care skills. All questions answered in minutes. Thank you for excellent service
Cheap and very easy with no hassle.
It was easy to contact easy to update some personal information and easy to take out the policy
Seems quick and good price
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Really this insurance is very helpful. I will contact you again in future when I required short time insurance for me and my friend circle. Thank you so much
Pleased with the cost.
As I said in my assessment your representative was a top class person, friendly knowledgeable not pushy and understood my requirements
Friendly and efficient low cost excellent
Communication
Once we had established some background information, the phone interview was taken over by a supervisor, who resolved several issues over a period of about an hour. We now have all the papers and, even though I feel the cost is a little high for the type of insurance, I have to congratulate the supervisor for his handling of the issues at stake. With thanks.
Hope the claim does what it says should I ever need it!
My brief contact was through a phone line to a very patient and helpful representative.
Friendly helpful staff made the experience less stressful
What has happened to Swinton? I e recently purchased a Homes and Contents policy over the telephone. The call centre operative could barely speak English, many of the details - including our names and dates of birth- were recorded incorrectly. It took me over an hour on a separate call to try and resolve the errors, only to be told that the price had gone up by more than £200. As a result, I’ve cancelled the policy. I used to be a loyal customer but I’ll never use Swinton again based on this experience.
Pleasant helpful agent
I am extremely happy to deal with Swinton insurance good customer service and good value I did have a little problem but this was dealt with quickly
The whole process was easy and quick. Could not fault them
Swinton Insurance is a comprehensive insurance provider based in the UK, offering a diverse range of insurance products to meet the needs of individual and business customers. Their offerings include car insurance, home insurance, bike insurance, van insurance, business insurance, and travel insurance. Additionally, Swinton provides specialized services such as breakdown cover and car hire excess insurance, ensuring that clients have access to essential support when needed. The company caters to a wide audience, from first-time car owners seeking affordable coverage to business owners requiring tailored insurance solutions. With a commitment to customer service, Swinton Insurance aims to provide peace of mind through its various insurance policies, making it a trusted choice for those looking to protect their assets and mitigate risks. For more information, customers can visit their website at www.swinton.co.uk.
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