Very easy to negotiate the website
Very easy to negotiate the website

Swinton Insurance is a comprehensive insurance provider based in the UK, offering a diverse range of insurance products to meet the needs of individual and business customers. Their offerings include car insurance, home insurance, bike insurance, van insurance, business insurance, and travel insurance. Additionally, Swinton provides specialized services such as breakdown cover and car hire excess insurance, ensuring that clients have access to essential support when needed. The company caters to a wide audience, from first-time car owners seeking affordable coverage to business owners requiring tailored insurance solutions. With a commitment to customer service, Swinton Insurance aims to provide peace of mind through its various insurance policies, making it a trusted choice for those looking to protect their assets and mitigate risks. For more information, customers can visit their website at www.swinton.co.uk.
Swinton Insurance receives high praise for its user-friendly website and helpful customer service, with many reviewers noting the ease of navigating the site and the ability to speak with knowledgeable staff. Customers appreciate the competitive pricing, especially for motor insurance, and find the process straightforward and efficient.
However, there are significant concerns regarding the treatment of learner drivers, with complaints about high cancellation fees and unexpected price increases after the initial purchase. Some consumers express frustration over claims handling, particularly regarding courtesy vehicles after accidents. Overall, while many find Swinton Insurance to be a reliable and cost-effective choice, the negative feedback highlights important areas for improvement, especially in their policies for learner drivers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to negotiate the website”
“Took over 3 weeks to get the payment, Despite submitting the images immediately”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Swinton Insurance is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 4.2).
60 reviews of Swinton Insurance. Filter by what matters to you.
Over a year ago
Easy use Web page and live chat to check the finer details.
Over a year ago
Someone went into the back of my van and it was written off. Despite it being a non fault claim I didn't receive a courtesy vehicle leaving me unable to work and i'm self employed. Took over 3 weeks t... See more
Over a year ago
All seemed smooth and easy to complete
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Easy use Web page and live chat to check the finer details.
Someone went into the back of my van and it was written off. Despite it being a non fault claim I didn't receive a courtesy vehicle leaving me unable to work and i'm self employed. Took over 3 weeks to get the payment, Despite submitting the images immediately. Spent 15-20 hours on the phone - took them a full week to collect the vehicle, desite them stating it would be collected within 48 hours. I had to contact god knows how many different companies. The process and the stress it caused me was absolutely appalling. Raised a complaint with them and for some reason 3 weeks on I still hasn't been dealt with!
All seemed smooth and easy to complete
One of the cheapest and you can talk to someone - not just all done through a portal
Simple, clear striaghtforward and quick.
This was a learning experience as it was the first time doing everything by email. I still have a little trepidation as I await the DVLA response.
No need to check lots of different companies it is done for you. So then you do not get inundated with emails, phone calls from companies. Very easy to use.
The site was easier to follow than most other sites.
It was nice to actually talk to somebody Instead of a machine And I got Answers that I wanted And a very helpful chap Whose name was Siya Thank you
Although Swindon was competitive for learner driver insurance. Their cancellation policy is a scam. When insuring learners there should be a reasonable expectation that the policy may be cancelled as many customers will pass their test. I would expect a decent company would have reasonable and fair refund policy for learner drivers, but Swindon are fleecing learner drivers. I recently passed my test and had to cancel my annual policy after 6 months. I paid £607 for the year and only recieved £29 of a refund. They will of course reply to this review stating that their cancellation terms are stated in the insurers pack and that they have been transparent. So let me deal with that. Swindon are robbing insured learner drivers, but because they have put a robbery clause in their terms and conditions, they think this is OK. This is a scam, maybe not illegal, but a scam nonetheless.
Very expensive after initial purchase wanted nearly 3 times the price of other companys to insure a smaller car with smaller engine total rip off
Quick and easy
Helpful on phone & quick response with mail
Excellent help Explained things very clearly. Helpful. Not question was a silly question, would definitely recommend your company to others.
Apparently I am on a database somewhere as having an accident, something I know nothing t all about & neither do I know of the existence of the database I am on. Because I was unaware of the existence of this database when I applied for insurance I didn't mention I was on it, so Swinton said I had to change my application to include it & they would more than double my quote for doing that
I got the name from the comparison website The company with whom I had insurance said this year's quote was lower than previous year and that they were sending me the renewal docs. Meanwhile, Swinton had given me a quote lower than the company that promised me a much lower fee this year. Basically, that clinched the deal in favour of Swinton
Was able to confirm the application done on line by phone. The service given was good and it made the process better as was able to request my preferences with a member of staff. Sometimes it feels better that way.
Swinton Insurance is a comprehensive insurance provider based in the UK, offering a diverse range of insurance products to meet the needs of individual and business customers. Their offerings include car insurance, home insurance, bike insurance, van insurance, business insurance, and travel insurance. Additionally, Swinton provides specialized services such as breakdown cover and car hire excess insurance, ensuring that clients have access to essential support when needed. The company caters to a wide audience, from first-time car owners seeking affordable coverage to business owners requiring tailored insurance solutions. With a commitment to customer service, Swinton Insurance aims to provide peace of mind through its various insurance policies, making it a trusted choice for those looking to protect their assets and mitigate risks. For more information, customers can visit their website at www.swinton.co.uk.
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