Swinton Insurance
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Someone went into the back of my van and it was written off. Despite it being a non fault claim I didn't receive a courtesy vehicle leaving me unable to work and i'm self employed. Took over 3 weeks to get the payment, Despite submitting the images immediately. Spent 15-20 hours on the phone - took them a full week to collect the vehicle, desite them stating it would be collected within 48 hours. I had to contact god knows how many different companies. The process and the stress it caused me was absolutely appalling. Raised a complaint with them and for some reason 3 weeks on I still hasn't been dealt with!